Job Description and Requirements
Your responsibilities will include:
General
Directing responsibility for the delivery of owner association or community management services.
Ensuring client resolutions are integrated into appropriate records and adopted on sites.
Managing of facility management tenders from documentation to execution.
Handling contract reviews, negotiation and overall contract management.
Leading the delivery of our services to exceed the client’s requirements.
Managing of in-house and third party teams.
Client Management
Managing direct relationship with the client, developer and/or board members by telephone, email and/or one on one meetings.
Managing annual general assembly and board meetings.
Developing monthly reports and ensuring delivery to client by 15th of each month.
Ensuring client satisfactory response within agreed response time.
Ensuring site admin teams communications with homeowners or tenants is in line with Macro standards for customer service and response times.
Preparing reactive quotations summary reports; ensuring accurate bill of quantity or scope of work and favourable payment terms with preferred suppliers.
Organising strategic management inputs for community rules. enhancement and/or jointly owned property declaration accuracy.
Resolving complaints from owners and/or tenants relating to the common areas.
Site Management
Ensuring sites are maintained in satisfactory condition in line with client expectations and FM providers responsibilities.
Ensuring all FM services delivered as per contract, PPM and statutory requirements.
Ensuring all documents maintained one site as per filing system and record management.
Ensuring operations team handling of cash, cheques and other funds in secure manner on sites.
Enforcement of community rules by operations team and FM provider or security staff.
Ensuring published notices are free of mistakes and relevant for requirement and duration.
Ensuring community offices are kept well organised and welcoming to customers.
Ensuring community administrators understand how to assist customers and deal with difficult customers.
Reviewing any communication assistance required by managers and/or admins.
Handling operational health and safety and environment management.
Overseeing implementation of energy conservation projects.
Overseeing building insurance coverage policy and claim reimbursements.
Financial
Providing strategic short term and long term budgeting advice as per community requirements and/or client direction.
Preparing service charge budgeting.
Overseeing accounts receivables functions by community administrators.
Ensuring service charge collection strategies are adopted.
Managing of top service charge defaulters.
Overseeing accounts payables for utility and supplier invoices as per agreed processes and authority matrices by operations and finance teams.
Handling overall responsibility for ensuring accounting records are maintained effectively and up to date.
Overseeing portfolio audits with finance team and appointed auditor.
Arranging reserve fund management and strategic guidance.
Compliance
Ensuring all sites maintain documents and registers as per local regulations, RERA directions and other notices issued from to time.
Dealing board resolution management and compliance.
Ensuring ‘Mollak’ company, project and budget compliance.
Assisting escrow bank account setup related documentation.
Ensuring portfolio are carrying satisfactory third party certifications at all times.
Ensuring portfolio is upheld as per ‘Dubai Civil Defense’ regulations.
The requirements
Your knowledge, experience and skills need to include:
Minimum 3 years’ experience in the industry is essential.
Experience of managing and motivating staff is desirable.
With engineering or facility management background is an advantage.
Good understanding of Law no. 27 of 2007.
Good understanding of ‘Mollak’ requirements.
Excellent organisational and communication skills.
Good communicator, team player, flexible, and positive “can-do” attitude.
Ability to accept change, work flexibly and work under pressure is an advantage.
Good numeracy skills and experience of managing budgets.
Negotiation skills and commercial acumen is desired.
Fluency in written, spoken English and Arabic is desirable.
Excellent skills in MS Office, Excel and PowerPoint is essential.
Good with ‘Urbanise Strataware’ software.
With driver’s license.
Qualification
A bachelor’s degree qualification on the field is necessary.
A certified in community association institute is an advantage.
Licensed association manager by Dubai Real Estate Institute (DREI).
Other DREI certifications.
*** تقدم على الرابط التالي : Apply on the following link ***
https://www.akhtaboot.com/en/uae/jobs/dubai/117958—-Community-Manager-at-Mace
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