Technical IT Support Specialist
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الوصف الوظيفي To take ownership of user problems and be pro-active when dealing with user issues Carry out daily client systems checks Prioritizing and managing assigned requests in the ticketing system Handle clients’ requests following procedures and with a good sense of customer service Establishing outstanding working relationship with the clients Installing and configuring computer hardware, operating systems and application Testing and evaluating new technology Maintaining client’s IT hardware and software inventory المهارات 4+ years of experience in client’s end user support role Excellent customer facing skills: Customer focused, good listener… Excellent communication skills & Fluent English language: Ability to speak and write clearly and accurately, demonstrate proficiency in writing and grammar Ability to work well in a team Troubleshooting and problem solving skills Experience of supporting and handling VIP customers Technical skills Experience with Windows (Windows 7, 8, 10) and MAC operating systems Experience with iOS and Android telephones Basic Networking skills Basic Active Directory knowledge: Create accounts, Reset password… ITIL Certification is a Plus Exposure to Office 365 will be a plus تفاصيل الوظيفة |
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