Senior Manager - Process Re-engineering
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الوصف الوظيفي Re-design the processes and systems, aimed at best in class client service Prioritize the work based on Senior Management guidance Review the current linkages between various businesses and functions and customer service organization (e.g., Customer service and Collections/ Operations etc.) to suggest rejig, where required Review current awareness, socialization and escalation forum/s and suggest changes, where required المهارات 3-5 years in a Retail Bank is a basic requirement A candidate with a Six Sigma Black Belt or Master Black Belt certification would be preferred About 9-10 years of experience in a financial institution, with retail banking experience is preferred The candidate should have strong data analytical skills, strong in verbal and written communication, and ability to influence teams with innovative ideas The candidate selected would be eventually responsible for a digital operations segment, once the company automates all the processes تفاصيل الوظيفة |
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