الوصف الوظيفي
Job Purpose: The job holder is responsible to provide leadership and strategic management to Emaar’s Property Handover by ensuring successful implementation of agreed policies and procedures including the pre – delivery inspection and handing over of properties, publishing of homeowner’s manual, and ensuring documentation and day-to-day enquiries of customers are completed within agreed timelines and within operational/ capital budgets.
Key Accountabilities: Works collaboratively and cooperatively as a member of the company’s Property Handover team and in particular:
Manage all department processes including pre-delivery inspections of units, customer home orientations, snag rectifications, handovers and all related projects including all major customer-related issues and gives suggestions for improvements
Escalate any sensitive or complex customer service-related issues to the management to ensure that the company can take appropriate measures to remedy the situation and/or provide appropriate solutions.
Ensure that other departments like Projects, Legal, Development, Finance and Projects are well informed about customer-related issues that may need their specific input and as such may take appropriate measures or provide appropriate information and solutions.
Inform and advise Customers of latest and/or updated information on the status of their properties, any changes in the schedule of the construction of their properties including but not limited to pre-delivery inspection, deficiency rectification, key handover and the handover process.
Develop and publish the Homeowner’s Manual and related documentation.
Advise and update management regularly of all processes by producing business review reports and other related reports.
Implement strategies, policies and procedures for the department and ensure coordination between customers, contractors and the maintenance team.
Reviews and updates fact sheets, notices, policies and procedures based on the department’s master plan.
Monitors the payments and issues related to utility connections for all residential units.
Ensures continuous co-ordination with governmental authorities in respect to issues arising out of utility connections.
Assists Senior Manager in defining KPI’s and MBO’s and monitors their progress regularly.
Job Context: The incumbent will be required to manage a team of 10-15 personnel and will be required to have hands on approach to resolving customer issues through organising/ attending meetings with customers, contractor, consultants and escalate complex issue to management and ensure customer satisfaction levels are met at all times.
المهارات
Qualification:
Masters/Bachelors Degree from reputed university with qualification in engineering/architecture but not required
Masters in Business Management from reputed University required
Relevant tertiary qualifications in Business Management or extensive professional attainment and achievement and leadership experience at a supervisory level in a medium to large organization.
Experience:
Minimum 3-4 years in Property Management experience preferably in a medium to large organization
Skills:
Strong problem analysis, solving and research skills
Able to interact tactfully and effectively with customers, occasionally in situations where relationships may be strained
Excellent interpersonal skills
Excellent communication skills both written and verbal
Ability to plan, organise and prioritize tasks and use available resources to solve issues
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة العقارات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي مراقبة الجودة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني إدارة
عدد سنوات الخبرة الحد الأدنى: 3
الشهادة بكالوريوس/ دبلوم عالي
*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/uae/jobs/assistant-manager-property-handover-quality-assurance-4065391/
سجل سيرتك الذاتية الآن مجانا لتتقدم لآلاف الوظائف، وتتواصل مع الآف الشركات (+40 ألف شركة)، فقط أكمل نموذج التسجيل
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