الوصف الوظيفي
Customer relationship and escalation management with ownership from time of incident till closure.
Connection point between customers and other departments (Product Support Management, Project management, Professional Services etc.)
Supporting customers in the use of our company software.
As part of the support team, perform technical troubleshooting and data analysis to determine root causes of software problems. Provide solutions or action plans for customers that resolve the issue.
Document internal and external correspondence for incident resolution including solutions, procedures and standards.
Develop and maintain proficiency in the software solutions, solution methodologies, and core technologies.
Respond to support calls received on the Toll-Free number.
Respond to email queries on the support mailbox.
Log tickets in the CRM for the calls & emails.
المهارات
Bachelors in Computer Science, IT , Information Systems.
Experience working with software applications in a Software-as-a-Service web-based environment preferred.
Working knowledge of Jasper & Tableau added advantage.
Understanding of database concepts, for example, general SQL query constructs
Strong XML and programming concepts (Java, .NET) preferred
Salesforce.com, XML experience preferred.
Proficiency in SQL Server, Knowledge of C# added advantage.
Thrive in a front line, direct customer contact role communicating via phone, email, online meeting, desktop sharing, and video conferencing software and other channels, such as chat and social media, that may develop over time.
Microsoft Excel and PC/web browser troubleshooting expertise required.
Excellent written and verbal English skills, additional languages are a plus
Strong customer focus, communication skills and highly stress resistant
Excellent analytical and problem-solving skills.
Must be able to communicate technical solutions to customers, production support, development and management.
Strong communication, presentation, documentation and problem-solving skills.
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة خدمات تكنولوجيا المعلومات; الإنترنت والتجارة الإلكترونية
طبيعة عمل الشركة صاحب عمل (القطاع العام)
الدور الوظيفي الخدمات المساندة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني مبتدئ الخبرة
عدد سنوات الخبرة الحد الأدنى: 1 الحد الأقصى: 5
منطقة الإقامة الإمارات العربية المتحدة
الشهادة بكالوريوس/ دبلوم عالي
العمر الحد الأدنى: 18 الحد الأقصى: 35
*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/uae/jobs/call-center-agent-technical-support-specialist-4073748/
نسخة للطباعة 
ابلغ عن اعلان مخالف