الوصف الوظيفي
A high growth organization is looking to expand its global operations, they are currently looking to expand their team in the EMEA region. Looking to hire dynamic, entrepreneurial and driven professionals.
• Provide first-level contact and convey resolutions to customer issues
• Resolve customer complaints via phone, email or social media
• Follow up with customers, provide feedback and see problems through to resolution
• Update customer data and produce activity reports
• Manage large amounts of incoming calls
• Utilize excellent customer service skills and exceed customers’ expectations
• Attracts potential customers by answering the service questions; suggesting information about other services.
• Build sustainable relationships of trust through open and interactive communication
• Knows how to use CRM systems and practices
• Support technical and M&E;staff in effective and technically appropriate project planning, strategy development and implementation against agreed work plans, ensuring projects represent effective strategies and innovative approaches based on evidence.
• Prepares quotations and contracts to clients for new projects, AMC and renewals.
• Prepares closing notices for end projects.
المهارات
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة شركات الطيران
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني مبتدئ الخبرة
منطقة الإقامة الإمارات العربية المتحدة
*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/uae/jobs/customer-service-executive-4120855/
سجل سيرتك الذاتية الآن مجانا لتتقدم لآلاف الوظائف، وتتواصل مع الآف الشركات (+40 ألف شركة)، فقط أكمل نموذج التسجيل
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