الوصف الوظيفي
We are looking for an employee who will manage and lead a team of people in allocating workload and managing the day to day operations in the workshop. It requires the job holder to co-ordinate resources and liaise with internal and external key contacts to ensure work is delivered on time and to a quality standard.
Responsibility:
Experience in Authorized service center of Mercedes-Benz, Audi, BMW, Ferrari, Bentley, Rolls-Royce, Maserati is a must
Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day to day operations
Ensure supplies are ordered for each job. Ensure correct job numbers are used and that time records are correct.
Manage inward goods, checking quantities, dispatching goods and receipting invoices
Regularly report progress on each job and quickly communicate delays or concerns with the Operations manager. Report on manpower overruns or shortfalls.
Ensure adequate maintenance of tools, equipment and other materials in the Service Area.
Work with the Operations manager to respond to client’s requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate.
Investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with team to identify appropriate course of action.
Develop and implement systems to record, file and store information pertaining to client enquiries.
Identify staff that require on-going training and implement training opportunities to ensure their skills are improved.
Provide feedback to staff that are not performing to the expected level and ensure human resources are informed of trends in performance.
Promote a Health and Safety culture within the business
Review customers service orders and inspect the quality of a technician repairs before the release of vehicles.
Review work orders to ensure that all actions have been documented according to Service Workshop policies and procedures.
Receive and review feedback from customers and follow up to ensure customer satisfaction.
المهارات
• Diploma or equivalent in Mechanical / Automotive or related field.
• Extensive Knowledge of mechanical issues, warranties, service and general repairs
• Strong analytical, communication and inter-personal skills with administrative competence vital for this role.
• Computer literate with a solid understanding of Microsoft applications
• Ability to advise customers on the required jobs in a timely, professional manner
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة صيانة السيارات وقطع الغيار وخدمات الدعم
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الإدارة
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني إدارة
عدد سنوات الخبرة الحد الأدنى: 3
منطقة الإقامة الهند
الجنسية الهند
*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/uae/jobs/workshop-manager-automotive-4137766/
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