الوصف الوظيفي
Fuelling the business of fun.
Not just a game changer, it’s a life changer. Designed to deliver a superior guest experience, the software solutions platform is a complete integrated solution made to enable business owners to achieve greater operational efficiency while reducing costs and increasing profitability.
With Embed’s platform, a business (single or multi-location) has real-time visibility and control across the entire operation: a full range of games management, real-time prize inventory, from guest party planning and bookings via mobile to integrated point-of-sales, including bundles and upsell packages, self-recycling game card kiosks and so much more. And it is all interconnected.
We have offices across the globe: USA, EMEA and Asia. With more than 1,000 customers and over 3,000 installations in 56 countries, we are equipped and ready to empower Family Entertainment businesses with direct sales, services and support anytime, anywhere.
We are in the business of fun and no one takes fun more seriously than us, which is why we put our people at the heart of everything we do, and how we do it. Get inspired because no one’s having more fun than us.
The Installation and Project Manager is a key member of the Pre-Sales and Customer On-Boarding process. For this role, you will ensure the planning and delivery of projects and installations by developing and managing the scheduling of installations, project timelines, project tasks, and resource planning and work directly with internal teams, distributors, and customers to drive a successful implementation of the included scope. You will create and execute project plans and use project management methodologies to guide team members in achieving the project and installation deliverables and you will identify program risks, document project deviations, and implement corrective actions to deliver projects and installations successfully on-time and on-budget.
For this role, you will develop relationships and build rapport quickly with distributors and customers. In addition, you will investigate and utilise your troubleshooting skills in resolving customers’ technical and non-technical queries. For this, you will rely on your critical thinking skills using facts and analytics to not only fix problems but also to implement workarounds and offer suggestions for change and continuous improvement.
In addition, you will lead by example, supervise, mentor, and coach Installation Specialists, resolve customers’ issues through the escalation process, and play a critical role in the development of the department’s competencies and training needs.
KEY RESPONSIBILITIES
Create and execute project plans, monitor progress, identify/manage risks, document project deviations, and implement corrective actions to closure
Collaborate with Sales and Operations to agree upon the installation schedule and initiate/create project deliverables and milestones
Maintain relationships and communication with executives and all stakeholders on all aspects of the project and installation
Communicate proactively with customers on all aspects of the project and installation using clear, professional, and effective communication
Collaborate with Global Project and Installation Managers to determine Installation KPIs and drive team activities to meet KPIs and identify areas of improvement
Collaborate with Global Project and Installation Managers to benchmark, pioneer, and set the standard for best in class installations
Project and Installation P&L;responsibility including forecasting and budgeting of departmental and project headcounts and installation and travel rates
Leverage all approved internal knowledge base to deliver up to date service to our customers
Depending upon the region, own Installation tickets, including ticket creation, update, escalation and escalation notes, resolution, and closure
Create, document, and share technical procedures and knowledgebase articles for the overall improvement of the department’s competencies and continuous learning
Lead, mentor, and coach Installation Specialists and team members through difficult tickets and installation issues
Lead team members and ensure departmental procedures are communicated and followed
Available and on-call to resolve customer installation issue escalations
Communicate with customers and set expectations throughout the escalation process
Maintain up-to-date awareness in the latest hardware and installation applications and share ideas with Global Functional Owners to improve performance, reliability and functionality of products and services
Comply with confidentiality and license agreements
Subject Matter Expert in pioneering and maintaining customer and partner relationships
Responsible for self-developing skills and technical knowledge on existing and new products and features
Recruit, hire, train, lead, supervise, and develop a great team of Installation Specialists
Contribute to the development of the department’s competencies and training needs
Prioritize all escalations based on business needs and customer impact
Use operational analytics to drive Installation process improvements
المهارات
Expert ability in project management and line management
Excellent customer service and communication skills both written and verbal
Expert ability to communicate technical concepts to both technical and non-technical customers
Expert ability to build strong relationships with customers and with team members
Expert ability to balance time among multiple activities, such as responding to customer enquiries, scheduling of projects and resources, coordinating installation, etc.
Expert ability to delegate tasks and meet deadlines
Expert level of troubleshooting, problem solving, and critical thinking skills
Expert level of internal and external conflict resolution and negotiation skills
Depending upon the region, expert level of understanding and experience working with Windows OS, SQL, networking, TCP/IP, .NET and PCI Compliancy requirements
Continuous improvement mindset and preparedness for new approaches and solutions to enhance the Customer On-Boarding process
Demonstrate good judgement using facts and analytics
Highly organized and efficient with strong attention to detail
Expert ability to understand and learn complex technical topics quickly
Expert ability to manage time effectively and meet deadlines
Self-motivated with a passion for customer service and IT and the ability to learn and adapt to new technologies
Handle customers with patience, tact, and empathy
Depending upon the region, SQL Server Administration or in-depth database query experience
SPECIAL REQUIREMENTS
Some morning and evening calls are expected to coordinate activities with others in different time zones
Flexible work schedule and weekend shifts maybe required
Depending upon the region, extensive travel is required (50% travel maybe required) and overnight travel maybe required
Depending upon the region, onsite customer visits are required
Depending upon the region, perform the same Key Responsibilities as described in the Installation Specialist’s Job Description
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة الترفيه
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني إدارة
عدد سنوات الخبرة الحد الأدنى: 6 الحد الأقصى: 8
الشهادة بكالوريوس/ دبلوم عالي
*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/uae/jobs/installation-and-project-manager-4144701/
نسخة للطباعة 
ابلغ عن اعلان مخالف