E-Commerce Executive

الوصف الوظيفي
Key Performance Area 1: Customer Satisfaction

· Actively gather customer feedback to provide input to sales management and the long-term sales plans.

· To identify opportunities for growth and improvements in customer satisfaction and create a marketing strategy that capitalises on those opportunities

· Build and maintain strong relationships with internal and external key stakeholders to ensure customer satisfaction

Updating internal customers (Domestic, Branch offices and export sales) with the product purchase price
As per the market trend suggesting development for product enhancement viz: carton designs, rating plate, user manual and the physical look of the product.
Key Performance Area 2: Business Performance

· Development of E-Commerce (Online) & B2B sales channels for company.

· Research, develop and implement Marketing and Communication strategy, standards and practices company-wide for Online & B2B channel that meet the objectives of the company.

· Analyse E-commerce & B2B industry and customer trends to develop deep market understanding that influences the channel strategy and plan

· Employ market research, market share and competitive survey / analysis to support channel strategy

· Manage the Web content to ensure message is consistent with overall marketing and communication objectives

· Incorporate social networking strategies in the company’s marketing strategy

· Periodical reporting to the management to include the status of marketing and communication activities - both historical and forward looking

· Evaluate competitor data and implement changes to marketing strategies as needed

· Create launch plans for new products with appropriate product and distribution strategies in assigned channel

· Collaborate with sales to develop the market forecast for assigned channel

Analysis of Market studies for new product opportunities, development & product refinements.
Assist product department in conducting Product & Price Survey
Key Performance Area 3: Professionalism

Communicating with internal & external customers effectively in line with our Mission, Vision and Values.

Effectively maintain record of all communication with the customers.
Effective presentation of product to customers.
Proper maintenance of record and timely reporting to superior of any new development seen in the market.

Reconciling stocks and order status in the tracking reports.
Assist evaluation of competitive products.
Key Performance Area 4: Leadership

· Oversee the writing of press releases, copy for marketing materials, advertisements, and other related material to ensure consistency.

· Resolve work-related issues with tact, transparency and as per company guidelines

· Accept responsibility for the department’s overall performance

المهارات
Job Specific Competencies:

•Influencing Skills

• Negotiation Skills
• Analytical Skills
• Business Acumen
• Products, Demographics & Market Knowledge

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة الإلكترونيات الاستهلاكية
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي المبيعات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 2 الحد الأقصى: 5
الشهادة بكالوريوس/ دبلوم عالي

https://www.bayt.com/ar/uae/jobs/e-commerce-executive-4124286/