Flavours Senior Customer Care Manager for Africa & Middle East

الوصف الوظيفي
Taking on a new and exciting challenge to head the Flavours Customer Care team for Africa and the Middle East region - Your future position?

At Givaudan, we provide innovative, sustainable, and high-quality products to our customers, creating value through superior customer experience. For us, success depends on how we best place our customers at the centre of our strategy, our execution and our day-to-day activities. We want to be recognised by our customers for the way we engage with them across all touchpoints in our value chain. We realise the importance of being able to customise to the needs of our global, international, regional, and local customers.

We are currently looking to expand our regional customer care team and hiring for a ‘Senior Customer Care Manager’ to ensure the continued success and growth of our Flavours business and operations in the Africa & Middle East (AME) region. Reporting to the Head of Supply Chain for AME - Flavours division, you will be the central link between the customers, operations, and the commercial team to ensure that our customers’ requirements are met in the most efficient and cost-effective way across the geographically vast and diverse Africa & Middle East region. The role will be based in our Dubai office and offers excellent opportunities for both personal and professional development.

You will be working for a company that touches billions of consumers more than a hundred times a day. Our passion for our customers - the big food & beverage companies - and their brands brings a new dimension to our Business to Business industry. You will be working for the market leader that is at the forefront of innovation in an industry of emotions. We have a culture that works to inspire, challenge and capture the heart and soul of consumers and customers. Our customers in the Africa and Middle East region have local, regional, and international profiles, which brings diversity and curiosity to our day to day job.

Sounds interesting? It could well be your perfect opportunity if you have a true passion for the world of taste and consumer products, love leading and collaborating cross-functionally while relentlessly working towards customers’ ongoing happiness.

In this exciting role, you will drive the four focus areas:
Leadership & Strategy:

• Lead 3 customer care teams (~15 people and 3 direct reports). Empower, motivate and develop people, leveraging on their potential and attract new talent.
• Actively participate in the design of the customer care strategy for the EAME region and globally, and drive the implementation of this strategy in the AME sub-region.
• Strive to provide a superior customer experience at every occasion with the customers. Build excellent customer intimacy through regular visits.

Customers:

• Build strong relationships with customers by acting as the voice of the customer within Givaudan, and by managing the sales order process through to on-time and in-full deliveries for assigned customers and affiliates.
Project Management:

• Identify, design, and run projects to optimise our internal processes in the customer care space.
• Promote project management and continuous improvement culture in the teams.
Operational:

• Ensure timely confirmation of orders and superior reliability of order confirmations.
• Achieve and exceed targets in service level.
• Maintain strong relations between the customer care teams and internal stakeholders (supply chain, manufacturing, sales, and quality) and high awareness of the company network inside EAME and beyond.
• Manage efficiently escalations and rush orders to render them occasions to demonstrate a competitive advantage.
• Operational integration of customer care with demand planning to build accurate consensus demand plans, including integration with customers’ forecasts.

المهارات
You?

Are you someone who wants to grow and shape your own world? Who thrives being in a culture where you can express yourself in a customer-centric team environment? Who wants to collaborate and work in a team as passionate as you? Then come join us - and impact your world.
Your professional profile includes:
• Bachelor’s degree in Supply Chain, Business Administration or other related disciplines.
• Minimum of 10 years of relevant and progressive experience in supply chain or sales.
• Well developed people management and development skills with a minimum of 3-5 year’s experience as a Customer Care Manager.
• Experience in similar roles in the Flavours or Fragrances or Chemicals or FMCG sectors is preferred.
• Aptitude for working in a multicultural environment, especially understanding of the Africa and Middle East cultures.
• Very strong business acumen and strategic mindset.
• Desire to inspire people, challenge the status quo and works with passion.
• Capable of working independently and in a matrix organisation.
• Strong affinity for systems and analytical tools (SAP, BI/BO, etc.).
• ERP/MRP expertise.
• Lean Green/Black Belt certification will be an asset
• Language skills: Fluency in English is a must. Additional proficiency in the Arabic or French language will be advantageous.

• Able to travel up to 40% of the time as required.

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة السلع الاستهلاكية سريعة التداول; تصنيع المواد الكيميائية
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الإدارة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني إدارة
الشهادة بكالوريوس/ دبلوم عالي

https://www.bayt.com/ar/uae/jobs/flavours-senior-customer-care-manager-for-africa-middle-east-4148665/