Job Description and Requirements
Responsible for providing IT assistance to include application support, hardware and software installation and troubleshooting.
Installation of OS upgrades and patches.
Performing periodic system performance tuning changing the system configuration parameters and re-organizing the disk space etc.
Management of AD user accounts and access controls.
Qualification: Diploma
Experience: 3 years
Required Skills: Individual Profile:
Presentable
Superb customer facing skills - Friendly but firm
Excellent English with ability to explain technology to business users
At least 2 years experience of working in hardware IT support environment
Very good problem solving and analytical skills with methodical approach to decision making. Technical Skills:
Provide desktops/Notebooks hardware, OS and standard applications installations and support.
Provide 1st level printer/scanner and telecom support.
Configuring and supporting Microsoft outlook 2003/2007/2010.
Client side networking including patch cord & wall socket and tracing up to the switch.
IT asset data collection on regular basis.
Periodic preventive maintenance of desktops/notebooks/printers/scanners etc.