Customer Service Executive/Agent - eCommerce Platform (Contact Center /BPO/ Support)
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الوصف الوظيفي What you will do: • You will represent the company’s voice, communicating with the customers via email, social media and phone and promoting the company’s image and brand • You will address the customer’s queries and solve their issues as they are raised, delivering an amazing customer service • You will meet the company’s standards and targets, both qualitatively and quantitatively • You will work with a dynamic team in a dynamic environment, adapting and reacting to the new challenges and solving the new problems the job presents every day • You will take responsibility for your work, organising and prioritising by yourself when necessary • Dealing with customer queries over the phone and over email • Handling any customer complaints, escalating things to senior management when needed • Processing orders on the company system • Processing any requests Your responsibilities will include: • Engaging with customers via phone, chat, social media, and email whilst utilizing your English language skills • Tackling customer challenges by applying your creativity and problem-solving skills • Maintaining knowledge of products and keeping up to date with new products • Juggling multiple tasks and tracking trends to help improve customer happiness المهارات Inbound / Outbound Calls Email Support Contact Centre / BPO / Customer Service & Support Experience تفاصيل الوظيفة https://www.bayt.com/ar/uae/jobs/customer-service-executive-agent-ecommerce-platform-contact-center-bpo-support-4187291/ |
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