To operate O&F;help desk of Operations & Facility department.
Main Responsibilities
To operate FM help desk in an efficient manner.
Responsible for ensuring customer satisfaction by responding using O&F;procedures.
Serve as liaison between clients, contractor, and departments in advising and assisting inquiries or requirements as well as to organize meeting schedules e.g. inspections and key handover
To receive complaints from DSOA Staff and Tenants and refer them to the concerned Staff Member.
Logged all complaints in MSD CRM/Field Services and provide the tenant for their service request reference.
Schedule and follow up the maintenance action
Coordinate with other departments linked to help desk requirements.
Prepare weekly and monthly reports (open & closed requests, summary list of services) by MSD CRM / Field Services.
Monitor and update Cedre Villas Handover report in daily basis.
Assisting O&F;team in general duties and handle secretarial works when required (draft correspondence, typing, etc..)
Any other duties assigned by the Director / Department Head from time to time.
Update customer information details.
Adhere to all policies and procedures of DSOA and convey the same with clients.
Give suggestions related to improvement of FM help desk procedures
Responsible to be available at all emergency cases.
FM Help Desk attendance schedule will be as rotating shifts ( 8:00 AM to 9:00 PM). Attendance schedule may be changed based on the department’s requirements.
المهارات
Good communication skills
Good computer skills
Ability to work under pressure
Fluent in Arabic
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة النجارة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي إدارية
نوع التوظيف --
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني مبتدئ الخبرة
نسخة للطباعة 
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