Customer Service Executive
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الوصف الوظيفي • Utilise relevant systems to resolve customer requests • Handle Inbound/Outbound calls • Handle all correspondence concerned with orders and action any edits or amendments as requested • Accurately record all relevant information provided by internal and external customers ensuring that the required quality standards are maintained • Channel feedback from customers through to correct departments • Process customer orders quickly and accurately, ensuring appropriate margins are achieved • Responsibility for customer’s online access either directly (BI Tech Support) or indirectly by channeling queries to the appropriate department (SSC Specific) • Ensuring that customer claims are handled efficiently through relevant systems. • Responsible for escalating queries or complaints to your Team Leader or Manager where appropriate • Building strong working relationships with business teams, customers and your team • Respond to customer requests in a timely manner with high quality • Other Ad hoc duties • Manage dispatch and frontline team المهارات • Proficient skills in Excel, Word and Outlook are essential • Remain approachable under pressure • Knowledge and ability to use relevant internal systems • Act with integrity, tact and diplomacy • Work as part of a team • Ability to complete a variety of related tasks • Pro-actively solve problems • Excellent Customer Service skills • Good time management skills • Ability to be flexible within role تفاصيل الوظيفة https://www.bayt.com/ar/uae/jobs/customer-service-executive-4243902/ |
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