Call Centre Agent required for a Reputed Laundry App in Dubai.
Requirement -
• The candidate must have 2-3 years of experience in Handling calls and customer queries / complaints.
• Should be fluent in English language.
• Should have basic knowledge of computers, emails and Microsoft excel.
• Should be polite and respectful to customers.
• Call Center Agent Job Responsibilities and Duties:
• Answer incoming calls and respond to customer’s emails.
• Management and resolve customer complaints.
• Sell products and place customer orders in the computer system.
• Identify and escalate issues to supervisors.
• Provide product and service information to customers.
• Research required information using available resources.
• Research, identify, and resolve customer complaints using applicable software.
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Follow up customer calls where necessary
• Upsell products and services
• Complete call logs and reports
• Other duties as assigned
APPLY HERE
https://gulfcareerhunt.com/call-centre-agent-dubai-uae-2/
سجل سيرتك الذاتية الآن مجانا لتتقدم لآلاف الوظائف، وتتواصل مع الآف الشركات (+40 ألف شركة)، فقط أكمل نموذج التسجيل
عفوا، تم إخفاء عرض الايميل لهذه الوظيفة حيث أنه قد مر أكثر من 30 يوما منذ نشر هذا الاعلان وقد تم ارشفته، يمكنك العودة الى الصفحة الرئيسية بالضغط على الرابط بالاعلى لمشاهدة احدث الوظائف المنشورة يوميا.