الوصف الوظيفي
Job Description:
Position reports to Operations Manager.
Manage a team of floor staff, receptionist/café staff and cleaners.
Ensure the development of staff work schedules and recommend approval or dis-approval of leave requests to Operations Manager
Motivate the staff, organize team meeting as required to keep team informed of relevant information.
Responsible for addressing day to day performance issues in a timely manner.
Correspond with and provide regular reports to Operations Manager.
Maintain a safe, clean and hazard-free facility.
Respond to and take appropriate action to resolve concerns and complaints from customers and subordinates
Personally, handle issues requiring or requesting the correspondence of a Manager.
Help with development and facilitation of the department training programs, manuals, and procedures under the supervision of the Operations Manager
Conduct frequent inspections of the facility to ensure compliance with policies and procedures.
Host and lead groups of customers for events such birthday parties, school trips and corporate & team outings.
Enforce safety rules and ensure customers get the safest, most enjoyable experience possible whilst enthusiastically ensuring a party atmosphere like no other.
Whenever required, perform duties of Floor Staff as well.
المهارات
Educational Background
Diploma or High School Certificate Holder
Experience
Minimum 2 years of supervisory experience preferably in Entertainment & Leisure.
A passion for guest service, sports and Children-based activities is highly important.
Professional and Personal Skills
Excellent communication and interpersonal skills.
Strong organizational, problem solving and analytical skills
Energetic, approachable & flexible
Ability to lead & motivate a team in a friendly and efficient manner.
Excellent customer service skills
Other requirements
Highly fluent in English. Bilingual is a plus.
Available to work in shifts, on weekends & public holidays.
What we offer:
Excellent working environment
Substantial career progression
Market competitive salary package based on experience
Standard benefits as per the labor law.
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة المرافق الترفيهية
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الإدارة
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 2
منطقة الإقامة الإمارات العربية المتحدة
الشهادة الثانوية العامة أو ما يعادلها
https://www.bayt.com/ar/uae/jobs/operations-supervisor-4329400/