We are hiring Application Support Engineer 10x
Requirements
• Investigate and Resolve Application related issues
• Provide general assistance to users for the use of Applications
• Concentrate on providing First Call Resolution
• Monitoring, analyzing and reporting incidents and events
• Responsible for running Incident Response process
• Investigation of incidents
• Responsible for log correlation activity
• Act as a focal point for all incidents reported to the Service Desk
• Register all incidents on the Incident Management system
• Initial classification, first level investigation and resolution of incidents recorded
• Liaise with 2nd level support staff to help resolve incident
• Maintain quality and monitor service calls through to completion
• Play the role of Incident Manager single handed for any incidents reported
• Minimum 4+ years of related IT industry experience
• Knowledge of Information Systems Concepts and terminologies
• Hands-on experience in using Enterprise and Open Source applications
• Experience of using Service Management tools like Remedy / Manage Engine / HP SM
• Prior experience of leading an Application Support Service Desk or function of an Incident Manager
• Experience with windows Server OS
• Familiarity with ITIL Framework
APPLY HERE
https://gulfcareerhunt.com/application-support-engineer-10x-dubai-uae/
سجل سيرتك الذاتية الآن مجانا لتتقدم لآلاف الوظائف، وتتواصل مع الآف الشركات (+40 ألف شركة)، فقط أكمل نموذج التسجيل
عفوا، تم إخفاء عرض الايميل لهذه الوظيفة حيث أنه قد مر أكثر من 30 يوما منذ نشر هذا الاعلان وقد تم ارشفته، يمكنك العودة الى الصفحة الرئيسية بالضغط على الرابط بالاعلى لمشاهدة احدث الوظائف المنشورة يوميا.
نسخة للطباعة 
ابلغ عن اعلان مخالف