الوصف الوظيفي
Job Purpose: To manage and exceed overall client expectation by ensuring that the Customer Care Team provides high level of customer service in line with company policies and procedures.
Key Responsibilities:
Key Account Management: - Effectively manage the relationship and ensure retention
Manage vehicle returns and terminations
Standard Operating Procedures (SOP) adherence
Performance Management:
Monitor and manage team performance
Attend to customers queries/escalations/complaints
المهارات
Qualifications, Experience and Skills:
Minimum Qualifications and Knowledge:
Bachelor’s degree or relevant experience in customer service
Must possess professional communication (written and verbal) and interpersonal skills.
Must be able to effectively communicate and interact with customers (internal and external).
Must also have good customer service skills.
Minimum Experience:
3 years’ experience in managing people and providing customer service
Job-Specific Skills:
Strong Customer relations and team building skills
Excellent Communication, problem solving and analytical skills
Planning and organizing skills
Behavioural Competencies:
Relationship building
Excellent interpersonal and communication skills
Team building and communication
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة المحاسبة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني إدارة
عدد سنوات الخبرة الحد الأدنى: 3
منطقة الإقامة الإمارات العربية المتحدة
https://www.bayt.com/ar/uae/jobs/customer-care-supervisor-hertz-dubai-4401715/
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