Senior Fleet Coordinator- Rental Logistics | Hertz | Dubai, UAE

الوصف الوظيفي
About The Role

To ensure timely execution of rental reservations, increased allocation of vehicles for walk and overall improvement in customer satisfaction by adhering to agreed standards concerning Vehicle delivery and collection , focusing on exceeding customer satisfaction, growth and profitability with overall objective to exemplify the Hertz vision and brand image.

Key Accountabilities:

Rental Reservations Manifest Execution

Run daily reservations manifest for all branches in Dubai and Northern emirates
Dispatch vehicles as per the reservation manifest to all branches
Manage driver allocation to reservation

Rental Delivery and Collection

Manage vehicle delivery to customers- Contact customers and assign drivers
Collect vehicles from customers – Contact customers and assign drivers

Walk Up

Ensure 30% of total reservations for the day are provided as Walk up vehicles
Liaise with the Yard team to ensure adequate stock of clean vehicles

Delivery Board update

Update the delivery board at the start of each shift and assign drivers as per the delivery schedule
Communicate with the Vehicle Preparation Supervisor to ensure timely delivery

Daily Huddle

Ensure the Huddle board is updated at the start of each shift followed by a huddle with all associates and drivers
Reporting
Send an updated report on the collections manifest on a daily basis to the supervisor/manager
Email the Shift Handover document to the supervisor/manager at the end of each shift

Service Advisor

Attend to customer queries concerning service and maintenance after office hours i.e. from 08:00 PM to 08:00 AM and all day on Friday if rostered on duty
Attend to Breakdowns and emergencies after office hours i.e. from 08:00 PM to 08:00 AM and all day on Friday if rostered on duty

Customer complaints and resolution

Ensure all policies and procedures are strictly adhered to ensure customer satisfaction.
Where required customer challenges are escalated to the Supervisor/Manager as per process agreed.
Ensure that professional communications are upheld at all times by both email and phone. This is with both internal and external customers.

Driver Management

Ensure any lateness or sickness is reported to the operations supervisor

المهارات
QUALIFICATIONS, EXPERIENCE, & SKILLS:

Minimum Qualifications and Knowledge:

Bachelor’s degree or equivalent
Professional communication and presentational (written and verbal) skills
Excellent customer interaction skills

Minimum Experience:

Over 2 years’ experience in working in the automotive industry – Rental industry is desirable

Job-Specific Skills:

Excellent team building skills
Demonstration of leadership qualities
Excellent problem solving and analytical skills
Ability to plan and organize effectively

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة المحاسبة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي النقل والخدمات اللوجستية
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 2
منطقة الإقامة الإمارات العربية المتحدة

https://www.bayt.com/ar/uae/jobs/senior-fleet-coordinator-rental-logistics-hertz-dubai-uae-4441655/