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الوصف الوظيفي o Excel in new sales of the TTC, Unlimited Memberships and retreats ▫ Live the Company DNA o Provide accurate information on courses, offers, services, packages, schedules and prices at with a commercial mindset ▫ Deliver Customer Service excellence o Manage all enquiries in a commercially savvy and well-rounded manner ▫ Deliver Operational excellence Implement and maintain all operational aspects and takes corrective action (if need be) Sign up new members (previously not on SH) Average Performance Average Performance Average Performance = Sold 80% of capacity Average Performance Capture ‘Walk In’ leads in Lead Management report on Google Drive within 24 hours Customer payments (online and offline) are in adherence to the prescribed company cancellation and refund policies Customer Management Front Desk Management o Markets and communicates effectively by offering the right solution to the walk-in customers o Answers telephone calls within two rings o Answers all emails within 24 hours o Answers all social media enquiries within 24 hours o Keeps accurate, timeous notes in the Front Desk book for continuity with rest of the team o Keeps front desk area neat – minimal clutter on the desk surface area, neat drawers, no personal items on display o Files paperwork correctly within 24 hours (Physical and Google Drive) o Keeps reception area’s ambience one of calm and organization by always ensuring mild volume music and incense – candles at night Policy Adherence o Uses judgement to balance out customer satisfaction without compromising adherence to the policies, including late show up policy, cancellation policy, refund policy etc. Deliver Operational excellence Facilities Management § Health and safety requirements § Replenishment of consumables Petty Cash o Keeps cash and receipts safe المهارات ▫ Communication – Written, Verbal and Non-Verbal in English ▫ Critical assessment and Problem-solving ▫ Leadership and Management ▫ Planning and Organising ▫ Business Administration ▫ Stakeholder Management – team, customers, management, suppliers Technical - Sales ▫ Brand Management ▫ Customer Relationship Management (CRM) ▫ Key Account Management ▫ Lead Generation ▫ Marketing ▫ Negotiation ▫ Presentation Skills ▫ Prospecting ▫ Sales Operations ▫ Administrative Technical – Software ▫ Microsoft 360 (2017) ▫ Google – mail, drive, documents, forms, sheets ▫ Schedule House (SH) ▫ Facebook Business Account تفاصيل الوظيفة https://www.bayt.com/ar/uae/jobs/sales-officer-4442295/ |
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