الوصف الوظيفي
About the Role
The Store Manager will lead the team to achieve the Retail Objectives, creating an environment that delivers an exceptional customer experience by serving and selling in store and through all digital channels.
Key Role Specific Accountabilities
SALES
Delivers the respective sales plan for the store by identifying opportunities to drive sales performance across key departments
Lead a selling culture within the team and maximise sales in store and through all digital channels
Identify and anticipate opportunities to drive sales performance and availability through regular review and analysis of MI and embed this behaviour in the team
Lead the business selling strategy and inspire your team to deliver store and regional events
Build strong relationships, networking both internally and externally, to drive sales performance, maximise footfall, share best practice and provide influencing business feedback
Lead the store team to ensure right first-time implementation of all retail activity and deliver excellent visual standards of presentation
Lead a selling culture within the team and maximise sales in store and through all digital channels
Identify and anticipate opportunities to drive sales performance and availability through regular review and analysis of MI and embed this behaviour in the team
Lead the business selling strategy and inspire your team to deliver store and regional events
Build strong relationships, networking both internally and externally, to drive sales performance, maximise footfall, share best practice and provide influencing business feedback
Lead the store team to ensure right first-time implementation of all retail activity and deliver excellent visual standards of presentation
Maximises stock accuracy & On-shelf Availability through the effective management of stock
Drives accuracy & availability process to deliver business availability targets.
Manages an effective food fill and top up process through the delivery of cost improvement programs and productivity targets.
Probes daily diagnostic and takes action to deliver stock to the required standard every day.
Manages on shelf availability and checks store stock reports for accuracy and sign off on a daily basis.
Ensures accurate and timely implementation of corporate layout, phase change and events
Reviews and implements plans at department level accurately reflecting the floor plan and recommendations from the planning team.
Coaches advisors to deliver and maintain sale floor plans.
Provides feedback to visual merch. manager of any issues with the plans and ensures store feedback is provided as part of the floor plan sign off process.
Manages space and equipment accuracy within the store.
Delivers décor to policy and liaises with the relevant teams to ensure correct implementation.
SERVICE
Provides feedback to individuals that recognises great service and drives improvement
Uses relevant service measures to identify and implement actions for improvement. Feeds back to the team and individuals on key risk areas.
Samples and measures service in store using Tell M&S;results, Customer recommendations and uses feedback to improve the service offer delivered by the team.
Recognises individuals who deliver excellent service by giving feedback and utilizing Exceptional Efforts and Champion Awards and nominations to reward those who provide excellent customer service.
Coaches team to ensure they actively demonstrate and role model Service – ‘Doing the right thing’ and the 4 key service behaviours.
Manages the delivery of the Customer Service Experience
Ensures a memorable shopping experience (MEMS) by engaging with and making a personal connection with the customer.
Delivers great service for our customers and role models ‘Service -Doing the Right Thing’ and our 4 key service behaviours at all times - ‘Being Positive, Being Determined, Taking Ownership & Responsibility and Being Respectful’.
Ensures service standards are driven throughout the day by conducting Ready To Trade checks, customer walkthrough and Observations.
Ensures right people in the right place and reacts on a daily basis to meet the needs of our customers
Effectively manages and resources all service points e.g. till point, etc.
Engages with team to ensure their understanding and delivery of the Customer Service Experience
Resolves customer complaints in a timely manner.
Demonstrates an awareness of the competition’s service proposition and makes comparisons to the service offered across the store.
Ensures individual and team’s personal appearance meet the M&S;standard including the wearing of the correct uniform and name badge.
STANDARDS
Leads the team to the delivery of ‘Ready to Trade Standards’, delivering an aspirational and clean environment for customers and colleagues
Lead the delivery of a safe and legal working environment for colleagues and customers to ensure the store is compliant at all times
Drive operational excellence throughout the store and look for opportunities to work efficiently and continuously improve
Analyse risks and opportunities to maximise profitability and control store operating costs
Use the store resource allocation and drive a culture of flexibility to meet customer and operational needs
Lead the delivery of business change
Ensures the store is ‘Ready To Trade’ and corporate standards are maintained throughout the day
Ensures clean as you go is a rhythm and routine through the section manager team driving this on their departments
Drives a collaborative approach with the visual team on delivering excellent standards across all aspects of Visual Merchandising and ensuring the delivery of the Marketing Principle for all ‘eye and buy’ level decor
Works with the Commercial Department Manager and Café Managers to deliver the Food best practices across the relevant department
Ensures a Safe & Legal working environment for colleagues & customers
Drives the team to deliver all legal ticketing and decor is on display in line with the Country/M&S;Policy
Ensures all legal & compliance training is completed on time and by the appropriate person
Has a detailed understanding of company due diligence requirements and the internal audit processes and keeps up to date with any changes to the policy
Ensures the equipment on the sales floor and decor is compliant with Health & Safety Regulations and adheres to company guidelines to manage risk
Ensures all kit swap out or new equipment is planned for implementation and instilled in line with a safe working practises
PEOPLE
Manages a committed team who feel fully engaged, supported and recognised for their contribution
Develop and lead a motivated team, celebrate success and recognise contribution
Raise the performance and capability of the team through clear accountability, coaching and regular feedback. Drive improvements in performance, conduct and attendance in line with company policy
Identify and develop a clear and active talent pipeline to meet the store and regional succession plans
Develop a capable BIG team and create a strong and effective working partnership with BIG in line with the Constitution
Own your personal development
Drives individual performance and develops potential
Delivers the performance review process within agreed time frames and drives delivery of consistent standards of performance and behaviour.
Agrees stretching targets for their team and takes appropriate action to deal with poor performance in a timely manner.
Takes an active role in ensuring all new and existing employees develop the skills and experience to perform well in their roles.
Identifies and develops talent through effective development planning.
Identifies recruitment needs and takes active role in the selection of their team.
Implements Company HR policies fairly and consistently across the store to drive improvements in attendance and behaviour.
Takes Ownership for own development.
COSTS
Drives the store’s profitability through minimising losses, accurate staff cost management and drives an efficient & productive working culture
Drives a profit protection mentality in store, raising awareness of potential risks and plays their part in the shrinkage plan including stocktake preparation and execution
Leads through the Management Team by managing controllable costs eg Waste
Effectively supports the managing of the stores staffing budget including holiday planning and absence management targets
Understands store profitability and the impact on the Store Costs e.g. cleaning and maintenance costs
Probes the monthly store cost report and the impact on store accountable contributors
Ensures that there is an effective absence management process in place with the section manager team through the use of the Return to work interviews
Leads improvement in store efficiencies by taking ownership in the process delivery
Drives the team to deliver individual productivity and take appropriate action to improve/address where necessary
Ensures the staffing model is regularly reviewed and reflects store activity and utilises maximising resource process to deliver right people in the right place and at the right time for Customer Assistants and SSAs- CDMs
المهارات
About You
Minimum Qualifications and Knowledge:
High School Educated (preferably an university degree), with on the job technical knowledge and related experience for Food and Hygiene
Minimum Experience:
10+ years of retail/ F&B;sales experience
Job-Specific Skills:
Good verbal communication skills, F&B;hygiene knowledge and certification
Behavioural Competencies:
Connects with our customer and each other by being positive, determined, respectful and taking ownership & responsibility to actively sell.
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة المحاسبة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الإدارة
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني إدارة
عدد سنوات الخبرة الحد الأدنى: 10
منطقة الإقامة الإمارات العربية المتحدة
https://www.bayt.com/ar/uae/jobs/senior-store-manager-marks-spencer-the-dubai-mall-uae-4470773/
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