Responsible for supporting and guiding the marketplace vendors on all day-to-day activities while connecting with internal stakeholders
Building and managing relationships with vendors (existing and new) and ensure that their onboarding journey is as smooth as possible.
Manage vendor’s adoption, trainings, webinars and development of best practices to continuously drive efficiency.
Be an active contributor for the development of operational solutions based on vendor requirements, be the internal voice of vendors from an operational perspective.
Being the central point of contact and ensuring that the process from Purchase Order stage until product go live on the websites, is followed and the stakeholders are given updates.
Check all supplier order confirmation details received are correct, support the Buyers to resolve any queries with the supplier, buying and finance in a timely fashion to adhere to any supplier deadlines.
Manage all aspects relating to the shipments and logistical processing.
Manage return to vendor requests (RTV’s), ensuring effective communication to suppliers.
Produce weekly % shipped report. Ensure PO shipment trackers are maintained, delivery dates managed, and deviances are escalated to Account Managers and planners. Highlight any possible risks and reasons for delays.
Coordinate shipments with suppliers and Al Tayer logistics to ensure timely deliveries.
Track and manage special orders and customer requests.
Update delivery schedule and communicate to the buyers and planners on a weekly basis.
Support the Account Management team with an all vendor related inquiries.
Proactively supporting our vendors by utilizing our platform tools.
Ensure that Customer Service Standards for the department are always upheld and report exceptions for monitoring/review. Wherever possible strive to seek continual improvement in all processes.
Proactively identifying best practices in terms of providing efficient consistent service to both internal and external stakeholders.
Being KPI’s oriented and proactively seeking solutions for recurring issues.
Be prepared to be agile in terms of priorities and support and undertake other roles within the department as and when customer requirements mean it is necessary.
Bachelor’s Degree in any related field.
2+ years’ of experience in a customer service related role.
Experience in e-commerce organization is a must and experience with a marketplace function will be an added advantage.
Ability to easily build relationships with the different players in the business
Passionate for providing exceptional service to both internal and external stakeholders.
Excellent verbal and written communication skills with all levels of the organization.
Analytical mindset and ability to extract, interpret and explain data.
Must be well organized and proactive, with the ability to handle multiple tasks at a fast pace.
Excellent sense of prioritization and timing.
Strong problem-solving skills.
Basic Excel skills of working on VLOOKUPs & pivot tables.
Fluency in Arabic (reading & speaking) preferable.
Additional Information
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة خدمات الدعم التجاري الأخرى
طبيعة عمل الشركة غير محدد
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
نسخة للطباعة 
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