الوصف الوظيفي
Service Delivery Lead – Dubai, UAE
/ Service Delivery Lead – Dubai, UAE Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com. Axiom Technologies is an Equal Opportunity Employer and encourage applicants from all backgrounds and gender to apply, including, Aboriginal and Torres Strait Islander candidates
Roles and Responsibilities:
* Ensure in-scope local infrastructure services are delivered per current SOPs and approved OLAs/SLAs. * Ensure that overall site operations are in good health and in compliance with all J&J;corporate, I/T Shared Services, and local site /Operating * Company’s standard operating procedures and processes through the use of Site Metrics, Compliance Checks, and Reports. * Ensure local / site end-user computing assets are Standard and Secure * Act as Site Services on-site Point of Contact as well as incident and service request escalation contact for IT partners, Business Unit IT (BU IT) partners, and business clients as appropriate * Manages relationships across all I/T and impacted Business I/T areas * Execute required tasks for local, regional, and/or global projects and activities undertaken in support of its mission as opportunities arise * Understand and align to the I/T goals and objectives, recommend process improvements and propose cost savings or cost avoidance solutions * Support the development and implementation of site BCPs/DRPs * Ensure complex IT requests are successfully executed e.g. office moves, bulk software deployments, bulk pc-refreshes * Drive site standards and innovations in the area like mobility, digital, office of the future, telecom * Ensure strategic technology planning, including proposed cost implications (site IT infrastructure lifecycle management) * Works effectively as part of a team
Qualification and Skills:
* Bachelor’s degree or equivalent and 3 years experience in delivering IT services * Excellent communication skills (oral, business writing, presenting, and listening) in English and local language * Working knowledge in the domain of infrastructure (LAN/WAN/Voice), digital technology, storage, end-user devices and print * Broad-based, well rounded technical background * Familiar with standard concepts, practices, and procedures associated with the ITIL framework * Knowledge of new technologies or exploring them to gain expertise * Effectively works with virtual teams including diverse groups of people with a varied background * Ability to navigate and produce results in a global, matrix organization * Customer-oriented * Good collaboration, communication, and teaming skills * Sense of urgency * Result and performance-driven
Experience in a similar role
: 10+ years of experience If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة خدمات الدعم التجاري الأخرى
طبيعة عمل الشركة غير محدد
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
https://www.bayt.com/ar/uae/jobs/service-delivery-lead-dubai-uae-64824544/
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