Hiring Trainer / Quality Analyst -Call Center
• Experience: Minimum 6 Years in BPO
• Language: Arabic and English is must
• Salary: Can be discussed
• Strong command on English is mandatory
Responsibilities:
• Assist in the development or implementation of call quality programs
• Review call center email replies
• Share performance data drawn from quality monitoring and review with team to identify potential training needs
• Provide clearly written feedback to management for group and individual coaching regarding compliance audits and performance coaching
• Participate in client and consumer listening initiatives to discover consumer requirements and expectations
• Manage and organize call sessions for call center employees
• Provide feedback to the team leader and supervisors in the call center
• Excellent oral and written communication skills along with the ability to both coach associates present to leadership
• Presentation skills
• Previous call quality monitoring experience or coaching / mentoring experience preferred
APPLY HERE
https://gulfcareerhunt.com/trainer-quality-analyst-abu-dhabi-uae/
سجل سيرتك الذاتية الآن مجانا لتتقدم لآلاف الوظائف، وتتواصل مع الآف الشركات (+40 ألف شركة)، فقط أكمل نموذج التسجيل
عفوا، تم إخفاء عرض الايميل لهذه الوظيفة حيث أنه قد مر أكثر من 30 يوما منذ نشر هذا الاعلان وقد تم ارشفته، يمكنك العودة الى الصفحة الرئيسية بالضغط على الرابط بالاعلى لمشاهدة احدث الوظائف المنشورة يوميا.