Partner & More is hiring Sr. Customer Insights Analyst for a reputable Financial Services company located in UAE.
Responsibilities:
• Work closely with the CX program managers to understand their analytics needs and deliver ad-hoc reports/dashboards to support program delivery.
• Build and maintain customer-centric data models, reports and dashboards. Create and maintain rich interactive visualizations through data interpretation and analysis from multiple data sources.
• Adapt a data-driven approach to investigate and uncover customer experience pain points.
• Advise on which areas in CX need improvement by identifying trends and patterns and deriving actionable insights from multi-dimensional data sets.
• Report identified trends, insights and customer experience challenges and opportunities to CX leadership.
• Support effective decision-making by interpreting and distilling diverse data points into a coherent and crisp storyline that highlights the underlying customer experience problems
Requirements & Qualifications:
• Bachelor’s degree in Science, Statistics, Technology, Engineering, or related fields.
• 5+ years of experience in data analytics.
Required Skills
• Native Arabic speaker
• Fluency in English Language, B1 profile
• Ability to use computers
• Ability to use internet applications
• Proven hands-on knowledge of SQL/Python/R or similar data analytics languages.
• Experience in working with and understanding data and analytics tools and platforms including Data Warehouses, and Tableau.
• Excellent verbal and written communication skills, with the ability to interact with stakeholders at all levels of the organization, including external parties.
• Comfortable working in an ambiguous and dynamic environment and ability to perform under pressure.
• Flexibility to respond quickly to change and reprioritize in the face of needs.
• Experience working in customer experience or customer service is a plus.
APPLY HERE
https://gulfcareerhunt.com/sr-customer-insights-analyst-dubai-uae/
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عفوا، تم إخفاء عرض الايميل لهذه الوظيفة حيث أنه قد مر أكثر من 30 يوما منذ نشر هذا الاعلان وقد تم ارشفته، يمكنك العودة الى الصفحة الرئيسية بالضغط على الرابط بالاعلى لمشاهدة احدث الوظائف المنشورة يوميا.