Partner & More is hiring Sr. Customer Insights Analyst for a reputable Financial Services company located in UAE.
Responsibilities:
• Work closely with the CX program managers to understand their analytics needs and deliver ad-hoc reports/dashboards to support program delivery.
• Build and maintain customer-centric data models, reports and dashboards. Create and maintain rich interactive visualizations through data interpretation and analysis from multiple data sources.
• Adapt a data-driven approach to investigate and uncover customer experience pain points.
• Advise on which areas in CX need improvement by identifying trends and patterns and deriving actionable insights from multi-dimensional data sets.
• Report identified trends, insights and customer experience challenges and opportunities to CX leadership.
• Support effective decision-making by interpreting and distilling diverse data points into a coherent and crisp storyline that highlights the underlying customer experience problems
Requirements & Qualifications:
• Bachelor’s degree in Science, Statistics, Technology, Engineering, or related fields.
• 5+ years of experience in data analytics.
Required Skills
• Native Arabic speaker
• Fluency in English Language, B1 profile
• Ability to use computers
• Ability to use internet applications
• Proven hands-on knowledge of SQL/Python/R or similar data analytics languages.
• Experience in working with and understanding data and analytics tools and platforms including Data Warehouses, and Tableau.
• Excellent verbal and written communication skills, with the ability to interact with stakeholders at all levels of the organization, including external parties.
• Comfortable working in an ambiguous and dynamic environment and ability to perform under pressure.
• Flexibility to respond quickly to change and reprioritize in the face of needs.
• Experience working in customer experience or customer service is a plus.
APPLY HERE
https://gulfcareerhunt.com/sr-customer-insights-analyst-dubai-uae/
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