الوصف الوظيفي
The Service Advisor is responsible to provide professional service to the customers, in terms of accurately recording and organizing quality repair and maintenance services so as to enhance customer retention and facilities the sales of new units in the long term.
Receive and greet customers. Understand their vehicle concerns and advice the service and repair needs, carry out as much visual inspection as possible to advice work required on the vehicle
Coordinate with technician using RTS for the routine jobs and concerns describe by customers. Assign the jobs to technicians using Kerridge workshop loading module. Follow up the work progress with respectively team leaders
Keep a regular contact with customers to keep them abreast of the progress on their vehicle and inform the customer when the vehicle is ready.
Establish healthy and profitable relationship by proactively communicating and following up with the existing as well as prospective customer on performance of their cars and if they required any service attention so as consolidate and enhances the customer base
المهارات
University graduate or Diploma in Automobile Engineering
Relevant working experience of 2-5 years in the Automotive Service Industry
Good interpersonal and communication skills in English, Arabic is an advantage
Knowledge of Microsoft office application
تفاصيل الوظيفة
منطقة الوظيفة الكويت
قطاع الشركة صيانة السيارات وقطع الغيار وخدمات الدعم; وكلاء السيارات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الخدمات المساندة
نوع التوظيف دوام كامل
الراتب الشهري $1,000 - $1,500
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 2
منطقة الإقامة الكويت
الشهادة دبلوم