الوصف الوظيفي
Job Responsibilities
Leads, develops and coaches team:
Provides clear expectations, feedback and recognition
Participates in the hiring/selection process
Writes and conducts performance evaluations and progress reports
Handles associate relations issues
Delivers results in line with the following key metrics/accountabilities:
Associate retention
Client loyalty and retention objectives
Revenue and gross margin objectives
Service turnaround times and work processing deadlines (state and internal)
Productivity objectives
Quality objectives
Builds a culture around operational excellence core capabilities of data based decision-making, shared responsibility and accountability, engaging in healthy feedback, driving process improvement, and continuously enhancing our client experience.
Applies Quality Management and Business Process Improvement principles. Facilitates continuous process improvements for the department and the company as a whole. Fosters environment for associates to participate in process improvement efforts.
Designs, implements and monitors internal processes, procedures, and measurement systems to ensure production, accuracy, client experience and regulatory requirements are satisfied.
Acquires and maintains expertise on regulatory requirements. Plays a lead role in modifying services to accommodate changing regulatory requirements.
Actively participates in business planning, new service development, partnership development, and other tactical departmental processes and procedures to identify service enhancements and internal productivity gains.
Maintains ongoing communication and positive working relationships with all associates, clients, business partners, vendors and J. J. Keller departments to resolve service issues and other concerns in a fair, consistent and timely manner.
Carries out responsibilities in a fair, ethical and non-discriminatory manner and ensure that staff follows these same guidelines.
Enforces and supports all company and department policies, procedures, and initiatives. Fully support the company’s commitment to safety and the environment and strive to maintain a clean, healthy and safe workplace.
Experience:
5+ years of experience in a services delivery or customer service environment.
People leadership experience preferred.
المهارات
Skills
Strong verbal and written communication skills.
Strong organizational and time management skills.
Strong project management, process analysis and problem solving skills.
Ability to interact with internal and external customers at all levels.
Sincere commitment to providing outstanding client service.
تفاصيل الوظيفة
منطقة الوظيفة الكويت
قطاع الشركة المطاعم وخدمات الطعام; التوزيع والخدمات اللوجستية وسلسلة التوريد
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي النقل والخدمات اللوجستية
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني إدارة عليا
عدد سنوات الخبرة الحد الأدنى: 4
منطقة الإقامة الكويت
الجنسية الأردن; سوريا; فلسطين; لبنان
الشهادة بكالوريوس/ دبلوم عالي
العمر الحد الأدنى: 25 الحد الأقصى: 50
https://www.bayt.com/ar/kuwait/jobs/logistics-manager-4250170/
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