الوصف الوظيفي
Key Roles and Responsibilities
Implement the department’s policies and set processes and ensure adherence to the regulatory policies in order to achieve the department’s objectives.
Monitor service calls and observe Call Centre Staff demeanor, technical accuracy, and conformity to company policies
Act as a source of information and answer Call Centre Staff questions, assign tasks, follow up and give instructions as necessary.
Perform other duties, as assigned, such as updating databases, coordinating activities related to repair and maintenance of equipment, ordering materials and supplies, etc.
Perform other duties related to the job as assigned by the Direct Manager.
Coordinate with IT in maintaining the correct recorded announcement menus and make changes as necessary based on the time of day, day of the week, or holidays.
Coordinate with the Customer Service Manager for all received complaints through the call center and follow up to resolve these complaints with the customers and obtain their satisfaction
المهارات
Skills:
· Excellent interpersonal communication skills
· High level of professionalism
· customer service-oriented and a solution provider
· Ability to respond positively to working in a pressured environment.
· Work well with a team and be cooperative.
تفاصيل الوظيفة
منطقة الوظيفة الكويت
قطاع الشركة البيع بالتجزئة وبالجملة
طبيعة عمل الشركة غير محدد
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
عدد سنوات الخبرة الحد الأدنى: 3
منطقة الإقامة الكويت
https://www.bayt.com/ar/kuwait/jobs/contact-center-supervisor-4586387/
نسخة للطباعة 
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