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الوصف الوظيفي Approach, greet, and offer assistance to customers according to Mercedes-Benz brand image Perform vehicle inspection and assist in carrying out test-drives Recommend repair scope, service measures and provide customer with repair cost and related time estimates along with explaining the coverage of warranty and good will claims Provide customer mobility options during job order acceptance and actively promote further After-Sales services and products Coordinate with Workshop and Parts department in order to maintain commitments given to the customer and inform the customer promptly about possible changes Coordinate with the Quality Assurance team that the correct work has been performed according to Mercedes-Benz dealer standards Issue pro forma invoice and ensure that all relevant paperwork is completed according to Mercedes- Benz dealer standards Handover customer vehicle in a professional manner and explain the contents of the invoice Handle customer complaints as well as escalate special cases to Reception Supervisor Follow-up repair work over telephone and/or in writing to ensure customer satisfaction and provide customer feedback regularly to Reception Supervisor Provide detailed customer information across all departments as required and in line with information security regulations Facilitate updating of customer database and records with relevant After-Sales information المهارات C-Service Advisor Certification or recognized motor industry qualification (e.g. IMI) preferred Good communication skills English & Arabic, including good interpersonal and negotiation skills. Technical knowledge like proficiency in MS-Office, autoline software and an understanding of Mercedes-Benz products and services, technologies and workshop processes will be preferred. تفاصيل الوظيفة |
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