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الوصف الوظيفي Responsible for keeping up to date with the latest relevant brand and product information Providing customers with specification information on all Mercedes-Benz products and services available through Keeping up to date on competitor’s product information and using this to provide a critical comparison for potential Consistently follow showroom sales process as defined by the management team Present the features, technology, safety systems and unique selling points of the vehicles to customers during a Assist the sales executive in planning and managing the test drive process and offering product insight during the Actively providing potential customer’s needs and requirements with a view to passing any relevant information Proactively approaching customers in the showroom to offer help / advise and introducing the customer to the Being available to all areas of the business to provide technical, brand and product specification upon request Set up, assign and connect all “Connect” enabled vehicles. Provide customer demonstrations of connect features of Utilizes advantages on line to understand and demonstrate product technology Guide the customer whilst using the online configurator to establish the ideal model and specification Follow up all customer enquiries in a timely manner المهارات Must have experience in customer service - Excellent communication skills both, English & Arabic Experience in a luxury customer service environment or preferably تفاصيل الوظيفة |
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