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الوصف الوظيفي SALES: - Assists to ensure monthly sales target is achieved and that all sales opportunities are maximized - Monitors and aligns Store Management Team regarding store activities, item movement, replenishment, out-of-stock, etc. - Checks after sales activities and transactions from item home delivery, to customer’s experience and feedback, in both the item and rederred staff service - Participates in leading the store/showroom team in planning and organizing additional opportunities to promote sales (e.g., showroom exhibition, trade shows, product sale/promotion, etc.) - Works with the Marketing Team for support in any planned in-store promotion, seasonal sale and media communication VISUAL MERCHANDISING/INTERIOR DESIGNING: - Checks and monitors standard application of in-store/showroom displays/designs of the Visual Merchandising and Designing Teams - Works with the VM and Designing Teams in floor layouting and presentation, housekeeping, as well as, replenishment principles as per brand standards - Checks that guidelines and standards for visual presentation and store/showroom interior designing are being followed STOCK LOSS CONTROL: - Implements safety and security control measures which include safety of employees, customers; security against merchandise loss, damage, theft, pilferage and crisis prevention of store/showroom (e.g., fire) - Ensures that store/showroom is within predefined yearly stock loss/aging target/margin - Ensures that store/showroom accurately carries out all loss prevention activities e.g., POS activities, customer traffic, facilities use, etc. - Involves self in continuously seeking opportunities and awareness to reduce stock loss STAFF MANAGEMENT AND SUPERVISION: - Ensures that all staff attains highest possible levels of customer service, manpower and work productivity - Ensures delivery of highest standards of in-store/showroom training including weekly communication meetings, regular debriefs, product knowledge and on-job trainings - Recommends staff areas of training needs and ensures that these are addressed through training and development - Monitors staff performance and identifies potential employees to be put under development programs STORE/SHOWROOM OPERATIONS: - Ensures systematic flow of work and standard operations, showroom policies and procedures, rules and regulations - Ensures cleanliness and orderliness and proper showcasing of items with regards to health and safety - Ensures daily bank deposits, petty cash control and liquidation - Ensures awareness in internal communication e.g., emails, memos, incoming/outgoing business correspondences - Ensures standard activity compliance of online customer service staff e.g., contact center agents, in-store CS representatives or Helpline Desk staff - Re-checks customer item return/exchange/discount/promo transactions / stock transfers, delivery and inventory documents - Heads the periodical/yearly store/showroom inventory/stock-taking - Supports management decisions, requirements, expectations and deliverables - Performs other related duties and responsibilities as directed by his/her Line Manager/
• Maintenance of positive self/department image and appearance • Cost of hiring/training revenue (including attendance, productivity, current skills/knowledge’ added value to the business) • Contribution in control of losses / wastage (shrinkage) • Effective use of operating standards / policies and procedures • Response time through efficient use of provided tools, equipment, technology • Performs effectively through ongoing learning and research • Capacity for additional tasks (multi-tasking) and responsibility تفاصيل الوظيفة https://www.bayt.com/ar/kuwait/jobs/assistant-store-manager-4149427/ |
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