الوصف الوظيفي
Welcoming and greeting each customer on receiving the call / customer in person.
Following all reasonable instructions as requested by the management.
Act as a link between the client - service center - management.
Maintain records of all service center activity as well as calls flow to assist in strategic business development.
Being aware of all in-store promotions, such as credit facilities, activities etc as some clients wish to enquire on these matters.
Learn details about our product and service offerings
Communicate with customers to understand their requirements and need
Address any questions or issues customers may have
Offer solutions based on clients’ needs and capabilities
Having an excellent and up to date knowledge of all products, their warranty procedures, basic troubleshooting.
Always thanking the customer for visiting / calling and say goodbye
Make cold calls / calls to prospective clients and increase market share.
Aim to maximize productivity and minimize costs while maintaining a high standard of customer service.
Analyze records of customer inquiries, purchases, service requests and complaints to identify trends.
Reach out to existing and potential customers to present our product and service offering
Direct prospects and leads to the sales team
Keep an updated customer database
Measure identified KPIs
Always strive towards meeting sales quota
Track and document calls and sales
Update client records
Prepare and present achievements
المهارات
1-3 years of experience.
Good working experience in customer contact positions.
Experience in sales is required
Fluent in English and Arabic.
Kuwaiti language is preferred
Visa must be transferable.
Clear Communication Skills.
Patience, Attentiveness, Knowledge of the Product and Ability to Use “Positive Language”.
Time Management Skills;
A Calming Presence, Goal Oriented Focus and Ability to Handle Surprises.
Persuasion Skills, Closing Ability.
Proven ability to delicately solve sensitive matters.
The ability to prioritize, work under pressure and meet deadlines.
تفاصيل الوظيفة
منطقة الوظيفة الكويت, الكويت
قطاع الشركة خدمات الدعم التجاري الأخرى
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني مبتدئ الخبرة
منطقة الإقامة الكويت
الجنس ذكر