الوصف الوظيفي
Answer inbound calls as well as making outbound calls to assist customers who have specific inquiries.
Build customer’s interest in the services and products offered by the company.
Provide personalized customer service of the highest level assuring a prompt and an accurate responds to be provided on their inquiries.
Update the existing databases with changes and the status of each customer/prospective customer.
Arrange for the dispatch of products, information packages, brochures etc. to clients and other interested parties.
Follow up the calls of the client with clerical duties which includes faxing, emailing, filling up paperwork, and liaising with other departments.
Evaluate account status at point of contact by analyzing information and recommending solutions to resolve the Card member’s issues.
Other assigned tasks by the customer service supervisors & manager.
المهارات
Candidates must have a minimum of 3 years of experience as a call centre agent.
Kuwaiti candidates only
Sales and Marketing.
Telephone Handling Skills.
Objection Handling.
Sales Skills.
Communication Skills.
Problem Solving.
Ability to work under pressure.
Able to communicate in Arabic and English.
تفاصيل الوظيفة
منطقة الوظيفة الكويت, الكويت
قطاع الشركة السلع الاستهلاكية سريعة التداول
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 3
منطقة الإقامة الكويت
الجنسية الكويت
الشهادة بكالوريوس/ دبلوم عالي