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الوصف الوظيفي • Answer questions from staff and provide guidance and feedback • Anticipate escalation and take over calls when needed • Devise ways to optimize procedures and keep staff motivated • Measure performance with key metrics such as call abandonment, calls waiting etc. • Ensure successful Telemarketing activities implimentation • Ensure adherence to policies for attendance, established procedures etc. • Keep management informed on issues and problems •Prepare monthly/annual results and performance reports المهارات • Administrative Skills : Leadership, Analytical, Problem Solving, Decision Making and Stress management skills; Attention to details. • Team Player Soft Skills : Good communication and Inter-personal skills. • Language Skills: Expertise in written and spoken English and Arabic • Computer Skills: MS Office (Word, Excel, Outlook) • Requires the ability to work under pressure with a diverse population, including staff, physicians, clients, patients, insurance companies and other members of the public. • Minimum 4 years’ experience in a call center role. • Minimum 1-year experience in call center supervisory position. • Healthcare sector experience is a plus تفاصيل الوظيفة https://www.bayt.com/ar/kuwait/jobs/call-center-supervisor-4324213/ |
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