الوصف الوظيفي
MAJOR ROLE:
Ensure that the retail operations are running at the highest level of efficiency possible, ensuring operational consistency in all the brands across all stores.
Manage all store operations, optimize sales and profits, control relevant store costs and support and implement Merchandising, Marketing & other in-store initiatives.
Grow retail presence while leading a success-driven team and delivering a consistent store experience across our retail locations upholding the retail brand image and values.
Work cross functionally with internal stakeholders across multiple departments to Improve store performance, strategize our retail expansion and own P&L;responsibilities for all locations.
Exhibit initiative and creativity, leading the team and other support departments to change and/or refine the performance of retail activity.
Motivating & engaging staff and to ensure the staff represents and embraces brand values and understands brand goals.
Duties & Responsibilities:
Operational
Overseeing all store operations, ensuring systems, processes, procedures, and policies are in place to guarantee consistent, smooth, and efficient store operations, focusing on a high level of compliance with the customer experience always in mind.
Review current retail processes, identifying areas of improvements and evolving the vision
Oversee implementation and adoption of current retail strategies to improve and increase the retail presence.
Close coordination with the factory to ensure availability of all products in the required quantity across all brand & all locations; according to the daily operational plans and retail calendar ensuring customer requirements and satisfaction is achieved.
Provide strategies for initiatives and new product launches.
Responsible for the retail operating model, driving retail operation excellence, the related culture, and standards across all brands.
Create standard operating procedures (SOP) for all brands.
To ensure outstanding visual merchandising standards clearly impacting customer conversion, average spend and gross profit margin results.
Ensure excellent customer service through the implementation of the brand/company guidelines to enhance the shopping/brand experience.
Manage duty rosters ensuring adequate staffing levels on the shop floor.
Understand market dynamics (demographics, consumer behavior, market understanding, etc.).
Leadership
Drive and develop team to be pro-active in achieving business unit and organization objectives through proper development and implementation of retail operating plans.
& build store teams that are “operationally strong”.
Lead and conduct store visits that are effective in achieving improvement in store standards, operational processes as well as compliance with all policies and procedures.
Responsible for the induction and development of the team by providing on the job training and assessing progress, through proper orientation and performance improvement /development plan
Follow KPI’s closely as they relate to operation productivity, Customer retention KPIs, and operating costs and inventory/control (shrinkage).
Strategic, Planning, Development and Execution
Proper assessment, analysis and implementation of retail operations which improve store efficiencies, productivity, and client experience.
Comprehensive reporting to management.
Participate in the preparation of the monthly business review.
Work closely with the Marketing team to ensure omni-channel projects are seamless.
Collaborate with IT to Develop reports that improve compliance and controls.
Strengthen Retail Excellence
Focus on the “customer-centric” approach: delivering a superior, unique, and consistent customer experience across all channels.
Help identify the key values and objectives, customer satisfaction being the core and ensure consistent delivery across all brands, considering a true omnichannel environment.
Lead the enhancement of brand manuals and catalogues.
Stock levels and inventory
Review and analyze stocks and sales reports monitoring over and under stocks, implementing corrective action to be taken.
Ensure effective stock, space management, inventory and warehouse management.
Carries out all loss prevention activities as defined by their stock loss action plans and seeks to improve staff awareness of stock loss issues.
Financials
Submit budgets and forecast operating expense plans through close collaboration with Finance team.
Continuous daily review of DSR and P&L;’s to ensure exceeding budgeted sales target resulting in highest profit margins.
Control costs within budgetary guidelines.
Monitor and control labour and operational expenses through efficient store operations.
Prepare and participate in the preparation of sales budgets and ensure sales and profitability are in line with business objectives.
People Management
Ensure development of showroom staff through Learning & Development, Ongoing development of essential managerial skills.
Set KPIs for direct reports and conduct performance appraisal.
Reviewing the team performance providing immediate feedback (both positive and developmental) to recognize and praise excellent performance and to develop areas of need
To identify and proactively manage any poor performance issues using appropriate company policy.
المهارات
Qualifications and requirements:
Bachelor / Master’s Degree in Business Administration and/or related discipline.
10-15 years in store management, ideally in a fashion retail environment in leading fashion brands.
Has knowledge about manufacturing cycle and production timelines to ensure effective and timely delivery of merchandise from factory and retail stores.
Visionary leader with excellent project management and communication skills, passionate about delivering exceptional levels of customer service and driving sales and KPI’s to achieve results.
Must possess a positive, solution-oriented, and customer-focused attitude; Ability to promote and implement ideas successfully.
Self-starter with a proactive approach to all decision-making.
Strong project management skills.
Must be detail oriented and highly organized.
Excellent written and verbal communication skills in business English, as well as strong interpersonal skills.
Ability to work effectively and collaborate with all levels within an organization.
Proficient in Microsoft Office suite (Outlook, Word, PowerPoint, Excel).
Competencies
Considerate Thinker- Sees the big picture and understands how own actions and decisions impact others and the organization.
Solutions Developer- Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions.
Accountable Achiever- Actively gets things done, raising the bar for performance, and taking accountability for own actions
Agile Advocate- Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals
People Enabler- Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness
Continuous Learner- Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort.
Talent Builder- Provides constructive and on-going feedback, coaches and helps others to achieve their full potential.
تفاصيل الوظيفة
منطقة الوظيفة الكويت, الكويت
قطاع الشركة الأزياء والملابس
طبيعة عمل الشركة غير محدد
الدور الوظيفي الإدارة
نوع التوظيف دوام كامل
الراتب الشهري $4,000 - $5,000
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني إدارة
عدد سنوات الخبرة الحد الأدنى: 10 الحد الأقصى: 15
منطقة الإقامة الكويت
الشهادة بكالوريوس/ دبلوم عالي
https://www.bayt.com/ar/kuwait/jobs/retail-operations-manager-4456061/