الوصف الوظيفي
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by employees to the appropriate internal team
Identify and suggest possible improvements in procedures
Running reports to analyze common complaints and problems
Installing or changing software to fix issues
Remotely accessing hardware or software for employees to make changes and fix problems
المهارات
Proven experience as a help desk technician or other customer support role
Tech-savvy with working knowledge of office automation products, databases, and remote control
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and resolve basic technical issues
Proficiency in English and Arabic
Excellent communication skills
Customer-oriented and cool-tempered
تفاصيل الوظيفة
منطقة الوظيفة الكويت, الكويت
قطاع الشركة البناء والتشييد
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني مبتدئ الخبرة
عدد سنوات الخبرة الحد الأقصى: 4
منطقة الإقامة الكويت
الشهادة بكالوريوس/ دبلوم عالي