الوصف الوظيفي
IT Technical Support Engineer/ Kuwait Office / Jordanian Nationals
A. Accountabilities:
Provide IT Support such as Active directory, Windows and Network connectivity.
Acts as a First point of contact, provide technical support to End-User as per IT related issues.
Coordinate with Backend support staff.
Hands on experience in Windows OS Installation, Troubleshooting, Performance tuning, Monitoring, Applying Service Pack and Windows Updates.
Responsible for Installation of new and used hardware units and components.
Responsible for incident investigation, diagnosis and recovery within the defined service levels.
Provides timely, accurate and unambiguous updates to the ticketing system.
Provide the support required to close service events promptly, within the SLA and to the satisfaction of the customer.
Provide updates as required by Service Desk.
Coordinate activities with help desk, network services, or other information systems groups.
Responsible for Installing Desktop Computers, laptops, printers, scanners.
Responsible for imaging pcs & laptops.
المهارات
B. Experience:
2+/- years experience in IT Technical Support/ Service desk/ HelpDesk roles.
C. Education and Certification:
Bachelor’s Degree in Computer or related fields
Preferred ITIL Foundation certified
Preferred A+ Certified
Preferred MCSE –Microsoft Certified Solution Expert.
D. General Skills:
Communication skills.
Customer Focus.
E. General Remark:
Only Jordanian National resources will be contacted- Male Gender.
The opportunity is for Diyar Office - Kuwait / Overseas resources are accepted.
Total Salary for this job role is KWD 450/- only (unnegotiable).
Relevant educational background in Electronics/ IT / Computer Science / MIS/ Software engineering is acceptable.
تفاصيل الوظيفة
منطقة الوظيفة الكويت, الكويت
قطاع الشركة خدمات تكنولوجيا المعلومات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري $500 - $1,000
عدد الوظائف الشاغرة 20
المرشح المفضل
الجنس ذكر
الجنسية الأردن
الشهادة بكالوريوس/ دبلوم عالي
https://www.bayt.com/ar/kuwait/jobs/it-technical-support-engineer-4693600/