الوصف الوظيفي
Supervise day-to-day operations in the customer service department.
Respond to customer service issues in a timely manner.
Achieving growth and hitting sales targets by successfully managing the sales team
Designing and implementing a strategic sales plan that expands company’s customer base and ensure it’s strong presence
Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives
Create effective customer service procedures, policies, and standards.
Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
Implement an effective customer loyalty program.
Maintain accurate records and document all customer service activities and discussions.
Assess service statistics and prepare detailed reports on your findings.
Hire and train new customer service agents.
Manage the approved budget of the customer service department.
Stay informed on the latest industry techniques and methods.
المهارات
Candidates must have RP in Qatar and with relevant experience.
BS/MS degree in business administration or a related field
Proven experience in a customer service and sales position.
Outstanding written and verbal communication skills.
Good understanding of management practices and techniques.
Excellent leadership and interpersonal skills
تفاصيل الوظيفة
منطقة الوظيفة قطر
قطاع الشركة الاستعانة بالمصادر الخارجية لخدمة العملاء; الاستعانة بالمصادر الخارجية للمبيعات
طبيعة عمل الشركة شركة توظيف
الدور الوظيفي المبيعات
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني إدارة
عدد سنوات الخبرة الحد الأدنى: 5
منطقة الإقامة قطر
الشهادة بكالوريوس/ دبلوم عالي
نسخة للطباعة 
ابلغ عن اعلان مخالف