الوصف الوظيفي
Contract Duration is 3-6 months
During the FIFA WC22 event, we will be monitoring all the services for the customer to ensure the highest availability and excellent services in all vital locations/area of the event.
Responsibilities
Familiar with NOC system scope and tasks
Familiar with 24/7 shift basis work
Consolidate event documentation (Stadium maps, layouts, dashboards, check lists etc)
Consolidate event dashboards, data information to prepare for event monitoring
Familiarization with Ooredoo processes, event preparation, reporting tasks to work as SOC event leads
Monitor and analyze network/service performance for all event locations (per stadium/critical locations) across all domains
Monitors service KPIs to ensure excellent quality, report and follow up if any degradation till the service restored
Create TT, undertake cause analysis of the tickets, solve tickets or reassign to relevant teams where required, track and ensure the timely closure of tickets
Service impact analysis and management communication
Report real time service performance during event (matches and broadcast)
VIP customer complaints and overall customer experience management related to event
Performance KPI’s analysis and reports generation during the event
Liaise with vendors, and international carriers/operators when required to solve customer complaints & trouble ticket
Prepare the standard services/incidents reports if requested
Prepare detailed/relevant RFO and postmortem reports for incidents if requested
Post event analysis and reports preparation
Event data collection and compilation for management reports
المهارات
Work Experience & Qualifications:
Minimum 3 years plus of experience in similar role
Diploma in Telecommunication and engineering
Deep understanding in Mobile Communication Technology (2G/3G/4G/5G)
Knowledge/experience on telecom networks & service monitoring and alarms management
Has good understanding in mobile services (Voice, Data, VoLTE, SMS, and USSD etc.)
Able to work with multiple window/screens, with various application and dashboard
Creative and analytical thinking.
Good analytical skills, quickly identify if any anomaly and able to correlate events/alarm and or various performance dashboard
Able to work independently and in a team
Ability to work long hours in the office and/shift basis
Hands-on experience on OSS tools
Good communication skills and providing clear and concise writing and verbal correspondence.
Able to lead and coordinate with multiple stakeholders during follow up of tickets and complaints
Must be goal-oriented and results driven.
Monitors and manages of own KPIs in order to meet defined targets
Manages timely reporting of KPIs to superiors
تفاصيل الوظيفة
منطقة الوظيفة قطر
قطاع الشركة الاتصالات والشبكات; خدمات تكنولوجيا المعلومات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الصيانة والإصلاح والدعم الفني
نوع التوظيف مؤقت
الراتب الشهري $3,000 - $4,000
عدد الوظائف الشاغرة 10
المرشح المفضل
منطقة الإقامة قطر
https://www.bayt.com/ar/qatar/jobs/soc-engineer-service-operation-centre-engineer-4557105/?from_job_search=/ar/jobs/?filters%5Bjb_location_country_iso%5D%5B0%5D=ae&filters%5Bjb_location_country_iso%5D%5B1%5D=kw&filters%5Bjb_location_country_iso%5D%5B2%5D=qa&filters%5Bjb_location_country_iso%5D%5B3%5D=sa&jobId=4556872&options%5Bjb_is_external_job%5D%5B0%5D=1&page=2
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