الوصف الوظيفي
• Train staff by reviewing and revising orientation to meet Service Excellence standards
• Prepares customer relations reports by analyzing and categorizing client details; identifying and investigating customer complaints and service suggestions.
• Maintaining quality service by establishing and enforcing organization standards.
• Handle & maintain all related in leadership visits feedback form
• Motivate team, train & guide them in order to achieve set targets
• Monitor Dept. Performance results based on our clients Feedback• Handling the Inquiries & Complaints, that come through other channels (system, face-to-face, emails)
• Conducting Client Visits
• Collecting the Section Performance Results
• Coordinate with all departments to close pending client inquires and feedbacks
المهارات
Proven customer support experience
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiar with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively
High school diploma or equivalent; college degree preferred
تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة الاستعانة بالمصادر الخارجية لخدمة العملاء
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف --
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 4
*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/qatar/jobs/customer-services-supervisor-4016397/