الوصف الوظيفي
Job Objective Responsible for collection and processing of payments received from customers and conducting relevant collections activities as per Company’s policy to ensure prompt and complete payment of dues. Key Responsibilities and Accountabilities
Perform daily payment collection activities.
Ensure all dues are collected within terms of payment set by the Company.
Perform collections activities within set timelines. Send reminder letters, disconnection notices, sms and phone calls.
Deal directly with customers to ensure timely payment of dues.
Ensure queries raised by customers related to payments are resolved or escalated to the team lead in a timely manner as per policy.
Ensure requests for statements of accounts are fulfilled in accordance to set time lines. The statements of accounts should be prepared correctly and reviewed by Billing Coordinator.
Assist in Consolidation of Bank Statements.
Assist in preparation of daily collection logs, daily productivity, aging and monthly collection reports.
Deal with any client disputes relating to bills and settlements of accounts in a timely and professional manner.
Collaborate with the Billing Representative to address customer queries related to the billing and provide supporting documents to Billing Coordinator for invoice adjustments.
Perform any other related duty as assigned by the Manager, in accordance with the provisions of the labor law.
المهارات
Qualifications:
High School Certificate
Professional certification from relevant institutions will be an added advantage
Experience:
Minimum 2 years of relevant experience
Job-Specific Skills:
Proven track record of collections within similar industry
Solid communication skills
Experience in customer services
تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة خدمات المرافق
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني مبتدئ الخبرة
عدد سنوات الخبرة الحد الأدنى: 2 الحد الأقصى: 4
الجنسية قطر
الشهادة الثانوية العامة أو ما يعادلها
العمر الحد الأدنى: 23 الحد الأقصى: 35
*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/qatar/jobs/collection-officer-qatari-national-4116388/
سجل سيرتك الذاتية الآن مجانا لتتقدم لآلاف الوظائف، وتتواصل مع الآف الشركات (+40 ألف شركة)، فقط أكمل نموذج التسجيل