الوصف الوظيفي
• Educates our customers on the superior quality of Company products and services.
• Sells and serves menu items and miscellaneous food items to customers.
• Sells and serves products to customers in a courteous and friendly manner.
• Continues to learn and educate themselves on whole bean knowledge, coffee blends, tea products, menu items, coffee brewing, and blended products.
• Participates in all sales promotions effectively and efficiently.
• Safely handles all hot and cold drinks during drink preparation.
• Ensures that all customers are educated on our products and services.
• Maintains the highest quality, consistent product standards.
• Follows all Company drink recipes and procedures.
• Greets all customers with fast, friendly, personalized service and develops a rapport with our customers by learning their names, favorite drinks and food items.
• Verbally receives and calls back customer orders in a friendly manner.
• Reports all customer complaints to manager on duty.
• Responds proactively to prevent customer service situations.
• Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner.
• Answers telephone in a courteous and friendly manner including, but not limited to, giving store greeting, directions to store location, and receiving and filling customer orders.
• Answers customer questions regarding coffee blends, preparation, and product freshness.
• Sells and serves baked goods and miscellaneous food items to customers.
• Maintains efficient, friendly service standards and demonstrates such standards when training other team members.
• Provides superior services and promotes a friendly, comfortable environment by providing fast and friendly service. Perpetuates Company Guiding Principles and House Rules.
• Restocks shelves, when necessary.
• Routinely cleans the bar area, floor, windows and grinders, and takes out trash.
• Assists in the distribution of weekly shipments and maintains a clean and organized storage room.
• Reports potential safety hazards to the manager on duty.
• Reports all employee accidents to the manager on duty.
• Informs the manager on duty of any operational inconsistencies.
المهارات
• At least 2 years in a similar role with High end or Casual Coffee shop brands in Qatar is a must.
• Has knowledge in preparing classic and speciality coffee based drinks, knowledge in the art of foam making, handling cash
• A good command of English is a must
• Coffee trainings are a plus
• Runs errands, when needed.
• Works special events, as needed.
• Maintains positive Company morale.
• Must be able to work overtime, as needed.
• Minimum of six months of specialty coffee experience.
• Demonstrated ability to lead, communicate and train fellow team members.
• Experience in retail/specialty store or food establishment preferred.
• Excellent verbal and written skills.
• Well-organized and detail-oriented.
• Register and cash handling experience.
• Minimum high school diploma or equivalent.
• Regularly required to stand, walk, talk and hear.
• Regularly required to lift and/or move items up to 30 pounds.
• Regularly required to handle food and hot beverages.
تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة المرافق الترفيهية; المطاعم وخدمات الطعام; الضيافة والسكن
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي السياحة والضيافة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 2
منطقة الإقامة قطر
العمر الحد الأقصى: 35
*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/qatar/jobs/head-barista-4128182/