الوصف الوظيفي
The Service advisor is fully responsible for any commercial transaction for each and every vehicle under him. He is responsible for the down payment on pro-forma invoice or quotation, parking charges, storage of the vehicle. Should the customer decide to decline to sign, the service advisor has to return the vehicle to the customer assuming all diagnostic and evaluation are charged and amounts received.
He greets and attends to the customer as they enter the service reception, he will seek then details of the vehicles concerned.
He will note down the complaints and if necessary inspect the car on the vehicle hoist.
He will also perform if required a test drive to determine the nature of the problem in order to issue a clear diagnosis, having diagnosed the problem he discusses the potential cost with customer and seeks his approval. He informs the customer to acknowledge the agreed completion time and will then pass the order on to the workshop supervisor.
He performs a final end control in relation to the work ordered and reports other defects.
During Delivery he discusses the invoice with the customer and at the same time agrees a new date for works not completed, if the completion date cannot kept, he informs the customer in good time.
He informs the workshop Manager about customer attitude where extra attention is called for under special circumstances.
He promotes parts accessory sales and service campaigns.
He handles customers complaints within the bounds of his authority.
With continuous training and regular updates from service information’s, he ensures his knowledge is kept up to date.
He ensures that the job card closure is timely and with proper documentation.
المهارات
3-5 years’ experience as a Service Advisor or a similar role.
Excellent communication skills in Arabic as well as English.
تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة وكلاء السيارات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف --
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 3
منطقة الإقامة قطر
الجنس ذكر
الجنسية الأردن; الإمارات العربية المتحدة; البحرين; الجزائر; السودان; الصومال; العراق; الكويت; المغرب; المملكة العربية السعودية; اليمن; تونس; جزر القمر; جيبوتى; سوريا; عمان; فلسطين; قطر; لبنان; ليبيا; مصر; موريتانيا