الوصف الوظيفي
Purpose of Role:
Starlink looking for highly Qualified & experienced leader to perform unremarkable service delivery of Customer Care
Context:
Working closely with all stakeholders in terms of customer service, enhancing customer experience with utmost quick support from after sales support across all communication channels
Accountability & Responsibilities of Role:
Lead all sales support functions like Customer Care, Repair Center, Order management, MIS and Inventory management
Monitoring SLAs across all sales support functions
Create and monitor processes across all sales channels
Monitor end to end activities across all sales channels and highlight changes / enhancements when and where required
Monitor sales figures and alert respective channels regarding expected shortfall in the targets
Meets with other departments to make sure that sales and sales support functions are working correctly
Provides any necessary data or reports to the sales team
Deals with any customer complaints and resolves the issue as necessary
Supporting management with the actual sales numbers and forecasts in order to prepare targets and budgets
Adhering to compliance of consumer protection laws in the country and monitor all activities to avoid any penalties
KEY PERFORMANCE INDICATORS
Performance: will be measured based on Monthly Balance Score Card (BSC)
Meet Management expectations in terms of project delivery
KPIs are linked with contractual targets from customer.
Network
Strong leadership skills to lead the team and maintain good relationship with the customers
Decision making authority
Should be able to analyse day-to-day performance and propose necessary changes/actions to be made by Management to mitigate the poor service delivery and incur bad customer experience.
Business impact of role
Managing all sales support functions
Minimize the complaints and enhance support across all sales channels
المهارات
Technical & non technical
Solid understanding of customer journey across all sales channels
Strong customer service competency
Technical support capabilities and problem-solving competency
Impressive presentation and negotiation skills
Proven strategic aptitude and ability
Hands-on approach, with a “Can-do” attitude
Other Skills
Capable to work with multi culture/nationalities
Maintain punctuality and professionalism
Creative, innovative mindset and leadership personality
Position Requirement:
Excellent verbal and written communications skills
Strong listening, presentation, and decision-making skills
Must has experience in Sales support activities in telecom or relevant field
Minimum 7 years of relevant experience
Strong customer service competencies
HR Requirements: (internal and external)
Capable to work with multi culture/nationalities
Maintain punctuality and professionalism
Multilingual preferred
تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة البيع بالتجزئة وبالجملة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي المبيعات
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني إدارة
عدد سنوات الخبرة الحد الأدنى: 7
منطقة الإقامة قطر
الشهادة بكالوريوس/ دبلوم عالي
https://www.bayt.com/ar/qatar/jobs/sales-support-manager-4201371/