Hotel Reservation Manager
|
||||||||||||||||||
|
الوصف الوظيفي · Provides functional assistance and direction to all departments. · Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel. · Supervises and directs Reception and Reservations personnel. · Supports and assists Front Office personnel and all departments at peak periods. · Ensures VIPs receive special attention · Inspects front of house and back of house regularly for cleanliness. · Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff. · Provides input for Front Office meetings. · Promotes house facilities. · Checks billing instructions and monitors guest credit · Analyses and approves discounts and rebates. · Analyses the rate variance report to ensure rooms revenue control المهارات § Demonstrate service attributes in accordance with industry expectations and company standards including: § Being attentive to Guests § Accurately and promptly fulfilling Guests requests § Anticipate Guests needs § Maintain a high level of knowledge which affects the Guest experience § Demonstrating a ‘service’ attitude § Taking appropriate action to resolve guest complaints Health, Safety and Security § Demonstrate understanding and awareness of all company policies and procedures relating to Health, Hygiene and Fire Life Safety and ensure your direct reports do the same § Familiarized yourself with emergency and evacuation procedures § Ensure all security incidents, accidents and near misses are logged investigated and rectified to prevent future catastrophes Financial Management (where incumbent has staff responsibilities) § Co-ordinate the preparation of the Hotel annual budget and work to achieve the budget by monitoring and controlling the operations, considering revenue and expenditure § On an ongoing basis, control and analyses departmental costs to ensure performance against budget; implementing corrective measures where necessary to produce positive business results § Effectively manage staffing costs by preparing efficient work schedules in line with legal requirements Job Type: Full-time تفاصيل الوظيفة https://www.bayt.com/ar/saudi-arabia/jobs/hotel-reservation-manager-4247792/ |
||||||||||||||||||
نسخة للطباعة 
ابلغ عن اعلان مخالف