الوصف الوظيفي
• Provide leadership to, and daily management of, the member service functions of the company. Acting as a role model for appropriate behavior, genuinely participate in the decision-making process of the company’s future while helping staff to recognize and understand the reasoning behind leadership decisions.• Provide sales coaching/training and technical training to sales and referral staff.• Evaluate individual performance, provide frequent feedback, and conduct performance evaluations. Recommend promotions, transfers, terminations and/or other changes to the Director of Retail Delivery.• Lead the effort to develop branch strategies required to meet or exceed monthly branch performance goals as well as contribute to the success of our company strategic goals.• Promote and develop a sales force who aggressively work to leverage the breadth and depth of member relationships with the company, while exhibiting the Integrity Model of selling.• Accomplish sales results and meet member needs by developing, motivating and rewarding sales staff, communicate sales goals and results and recognize performance.• Administer all personnel policies and work rules consistent with company strategy.• Analyze the workflow of the member services structure in all areas, and recommend changes to improve efficiency and reduce costs.• Monitor market conditions and changes to financial services/products; research and recommend new/improved services/products to the Director of Retail Delivery.• Keep branch clean, clutter-free, welcoming, and have the proper marketing material displayed.• Maintain a comprehensive knowledge and understanding of all Credit Union products and services and the legal, regulatory and compliance issues that may affect them.• Interacts frequently with employees and members throughout the day; provides staff members a positive, professional role model of member service and sales through personal example.• Prepare reports, gather information and make presentations as necessary and directed.• Develop relationships and solve problems for members and ensure their on-going satisfaction with the company.• Develop and maintain community relationships as needed/necessary for the Credit Union to be viewed as a responsible member of the community, and participate in other, similar activities working toward the outlined sales goals and to further the values and viability of the company movement.• Update, develop and suggest changes to procedures as necessary.• Ensure employees participate in the company training programs and regular all-team Connections Trainings.• Cooperate and work with co-workers as a team member.• Performs all responsibilities in accordance with the values, compliance, regulatory and Information Protection requirements.
المهارات
• Problem Solving – Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem-solving situations; use reason when dealing with emotional topics.• Oral Communication – speak clearly and persuasively in both positive and negative situations; listen to get clarification; demonstrates group presentations; response well to questions.• Written Communication – Write clearly and informatively; edit work for spelling and grammar; vary writing style to meet needs; presents numerical data effectively; able to read and interpret written information, and have great attention to detail.• Delegation – Delegate work assignments; match the responsibility to the person; give authority to work independently; set expectations and monitors delegated activities; provide recognition for results.• Leadership – Exhibit confidence in self and others; inspire and motivate others to perform well; effectively influences actions and opinions of others; accepts feedback from others; give appropriate recognition to others.• Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; provide regular performance feedback; develop subordinates’ skills and encourage growth; make self available to staff; solicit and apply customer feedback (internal and external); foster quality in others; improve processes, products and services; continually work to improve supervisory skills.• Ethics – Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically upholds organizational values.• Judgment - Display a willingness to make decisions; exhibit sound and accurate judgment; support and explain the reasoning for decisions; include appropriate people in decision-making process; make timely decisions.• Dependability – Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals; complete tasks on time or notify appropriate person with an alternate plan.
• Innovative – Display original thinking and creativity; meet challenges with resourcefulness; generate suggestions for improving work; develop innovative approaches and ideas; present ideas and information in a manner that gets others’ attention.
QUALIFICATIONS: • Training: Must be able to pass all of the prerequisite educational classes initially and on a periodic basis as determined by the company policy in place• Language Skills – Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations; ability to write reports and business correspondence; ability to effectively present information and respond to questions from groups of managers, clients, customers, employees, and the general public.• Mathematical Skills – Ability to work with mathematical concepts such as discounts, interest, commissions, proportions, and percentages; ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.• Reasoning Ability – Ability to define problems, collect data, establish facts, and draw valid conclusions; ability to interpret an extensive variety of technical instructions and deal with a variety of abstract and concrete variables.• Computer Skills – Knowledge of PC’s, software and systems.• Other Qualifications – Ability to effectively mentor and train others; complete understanding of sales contracts, loan process, and Tier Sheet; complete understanding of collection and repossession procedures; understanding of the acceptance of loan payments to include cash handling; understanding of office procedures.
Interactions with Others:• Office and branch staffs• Human Resources• Regional General Manager• Insurance companies• Towing vendors• Department of Motor Vehicles• Buyers• Corporate staff• Sales team
Education: Bachelor’s degree in business administration or related field preferred.
Experience: At least 7 years of progressively responsible management experience within a financial organization to have gained the necessary experience and background knowledge to manage a facility and to deal effectively with the employee and member relations.
تفاصيل الوظيفة
منطقة الوظيفة المنطقة الغربية, المملكة العربية السعودية
قطاع الشركة السيارات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الإدارة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 5
المرشح المفضل
المستوى المهني إدارة
عدد سنوات الخبرة الحد الأدنى: 5
منطقة الإقامة أبها,المملكة العربية السعودية ; القصيم,المملكة العربية السعودية ; جيزان,المملكة العربية السعودية ; حائل,المملكة العربية السعودية ; ينبع,المملكة العربية السعودية
الجنس ذكر
الشهادة بكالوريوس/ دبلوم عالي
العمر الحد الأدنى: 32
التعليم
Business Administration
https://www.bayt.com/ar/saudi-arabia/jobs/branch-manger-5-positions-for-different-locations-3871909/
نسخة للطباعة 
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