الوصف الوظيفي
This position contributes to the “Global Specialty Coffee Shop Brand” success by leading the shop’s operation team to provide a legendary experience to all guests. The Shop Manager is required to regularly and customarily exercise discretion in managing the overall operation of the shop. In particular, a majority of time is spent supervising and directing the workforce, making staffing decisions (i.e: hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the shops’s financial performance, and managing safety and security within the shop. The incumbent is responsible for modeling and acting in accordance with The Brand’s guiding principles.
Key Responsibilities:
Leadership: Setting goals for the work group, developing organization capability, and modeling how they cooperate; Demonstrates a calm demeanor during periods of high volume or unusual events, and manages smoot transitions thereafter to keep shop operating to standard and to set a positive example for the shop team.
Displays a “guest comes first” attitude by training and holding partners accountable for delivering legendary guest service.
Drives the implementation of company programs by developing action plans and directly motivating and instructing the shop team to implement them to meet operational and organizational objectives.
Manages with integrity, honesty and knowledge that promote the culture, values and mission of the Brand.
Plans, identifies, communicates, and delegates appropriate responsibilities and practices to employees to ensure smooth flow of operations.
Provides coaching and direction to the shop team to take action and to achieve operational goals. Constantly reviews shop environment and key business indicators to identify problems, concerns and opportunities for improvement to provide coaching and direction to the shop team to achieve operational goals.
Planning and Execution: Developing strategic and operational plans for the work group, managing execution and measuring results:
Monitors and manages shop staffing levels to ensure employee development and talent acquisition to achieve and maintain shop operational requirements.
Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the shop team. Communicates clearly, concisely and accurately in order to ensure effective shop operations.
Employee Development & Team Building: Providing employees with coaching, feedback, and developmental opportunities and building effective teams:
Actively manages shop employees by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve employee performance. Manages ongoing employee performance using performance management tools to support organizational objectives.
Challenges and inspires employees to achieve business results.
Challenges and inspires team members to achieve business results.
Ensures employees and team members adhere to legal and operational compliance requirements.
Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition.
Utilizes and demonstrates effective management principles and practices to create and maintain a successful shop team resulting in an environment where partners are valued and respected.
المهارات
Work Experience:
3 years of experience in progressively responsible retail experience.
1 year of experience in supervision
1 year of experience in analyzing financial reports
Required Knowledge, Skills and Abilities:
Ability to manage shop operations independently,
Ability to manage effectively in a fast-paced environment,
Ability to manage multiple situations simultaneously,
Ability to manage resources to ensure that established service levels are achieved at all times,
Interpersonal skills,
Knowledge of customer service techniques,
Knowledge of supervisory practices and procedures,
Organization and planning skills,
Strong organizational skills in customer service environment,
Strong problem-solving skills,
Team building skills,
Ability to communicate clearly and concisely, both orally and in writing,
Strong leadership skills, with the ability to coach and mentor others,
Ability to plan and prioritize workload,
Ability to handle confidential and sensitive information
Leadership Competencies:
Points a Direction: Can create an engrossing and creative vision and can communicate through it. Can develop successful and competitive plans and strategies and ensure those strategies are in accordance with the company’s strategy.
Leadership Courage: Courage to take controlled risks to move the operation and the company further.
Creates an Environment: Able to create a positive, respectful, productive, and a professional work environment.
Great Communication Skills: Communicates well with others to achieve results.
Continuous Development: Continuously seek opportunities to improve self and others.
Organizational Skills: Understands what drives overall business success and is accountable to prioritize and deliver quality results.
Achieves Results: Achieves the goals and objectives continuously, and is determined to exceed expectations of guests within and outside the Brand.
Core Competencies:
Guest Oriented: Offers perfect guest service that exceeds guests’ expectations.
Integrity and Honesty: Protects and stands by The Brand’s core values in the good and bad times.
Patience: Manages to stay patient through hard times, stays in reason and act professionally.
Self-Training: Feels responsible to improve self and gain new knowledge and experience.
Dealing with Uncertainty: When dealing with uncertainty, manages to work and operations successfully.
Decision Making: Makes timely and right decisions based on analysis, knowledge, experience, and commonsense.
Interpersonal Skills: Communicates well with everyone regardless of their rank in the company, within and outside of the Brand.
Result Oriented: Works hard to get results.
تفاصيل الوظيفة
منطقة الوظيفة الشرقية, المملكة العربية السعودية
قطاع الشركة المطاعم/الخدمات الغذائية
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الإدارة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 3 الحد الأقصى: 10
العمر الحد الأقصى: 45
*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/saudi-arabia/jobs/shop-manager-coffee-shop-3921636/