4PL CX Agent is responsible for handling the 4PL operations in continuously challenging environment and achieving Service delivery excellence to increase customer satisfaction.
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We offer
At Maersk, you ll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service!
Our diverse team of passionate and dedicated colleagues are empowered and supported to grow by their leaders. We all have our customers in mind, in every action of our daily work life, and this is truly the key to reaching our target!
An exciting career opportunity in an international, challenging business setting characterised by high pace and diversity. You will get to focus on creating valuable relations with current and new customers and work with highly-professional teams in an environment where you will be valued, recognised and well-rewarded.
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Key responsibilities
- Manage customer end to end Shipment cycle starting from Order receipt, documentation, Cargo at origin, cargo in transit and arrival at destination in compliance with relevant company- procedures (SOP) and agreements with customer.
- Own all operational issues and facilitate their timely and effective resolution by engaging relevant internal stakeholders
- Build customer relationships and be curious about customer business needs to serve customer better and identify new business opportunities
- Support the digitization initiatives, Own & Drive continuous Operation improvement initiative to satisfy customers and ensure we do things better and smarter
- Maintain proactive inter-departmental coordination, to process the shipments in time.
- Vendor performance management
- Prepares Billing/Charge structures as per the standard Operating Procedures
- Ensure timely closing of order financials
- Focus on process improvement from a customer perspective as well as internally.
- Ensure OPS KPI is fulfilled against target
- Ensure OPS strategy defined by team leader/Manager is executed
- Advanced knowledge of Excel is preferred
- Exception Management
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We are looking for
- 2 years of experience in freight forwarding
- Bachelor s degree
- Saudi nationals only due to visa restriction
- Strong Logistics operational background with commercial mindset
- Minimum 2 years of experience in logistics operations
- Positive attitude and proactive collaboration
- Good communication skills (vertically and horizontally with both internal and external stakeholders)
- Must have good knowledge of MS Excel
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