Foodics, a Saudi fast-growing startup in MENA, offers a complete Cloud point-of-sale SaaS with tools that help F&B;and retail businesses start, track and grow. B2B sellers use Foodics to accept payments, track inventory, monitor sales, send orders to the kitchen, digitize menus, manage employees and analyze the whole business with smart reports, anytime and anywhere on the cloud. Available in English, Arabic, Turkish, Spanish and French. Foodics works offline with iOS apps that securely store data on the cloud and can integrate with third-party apps. Founded in 2014 and headquartered in Riyadh, Foodics is currently available across the MENA region, with offices based in Saudi Arabia, United Arab Emirates, and Egypt with a culture retaining talents and promoting creativity and efficiency. Foodics today is one of the most promising SaaS companies in MENA and future Unicorn (1 Billion USD company) and we are looking for people like you to help shape tomorrow at Foodics.
Vision
To become a leading Fintech and software trusted partner globally, for retailers and sellers who want to grow their business.
Mission
We empower sellers with a comprehensive point of sale platform to enrich their operations. We give complete business control and offer smart reports on sales, customers, employees, and inventory. We also provide an ecosystem of tools to seamlessly accept payments and finance growth.
About the Opportunity
The technical support function is the first line of interaction with our clients who are in need of support using our software and solutions. As a technical support specialist, you are expected to master Foodics platform in order to efficiently and effectively diagnose, troubleshoot and identify solutions to promptly resolve issues so that all customers have a world-class experience using our platform. We re looking for a skilled problem solver with excellent communication skills, who will be in charge of fixing technical issues and offer solutions and services via voice and non-voice channels to our customers. The successful candidate for this role will come in and quickly have a strong command of Foodics customer service policies and be well-trained in product knowledge to be able to offer quick and accurate assistance to customers.
About the Role
The program is a capacity building for members to become Technical Support Specialists in Foodics. The technical support function is the first line of interaction with our clients who are in need of support using our software and solutions. As a technical support specialist, you are expected to master Foodics platform in order to efficiently and effectively diagnose, troubleshoot and identify solutions to promptly resolve issues so that all customers have a world-class experience using our platform. We re looking for a skilled problem solver with excellent communication skills, who will be in charge of fixing technical issues and offer solutions and services via phone to our customers. The successful candidate for this role will come in and quickly have a strong command of Foodics customer service policies and be well-trained in product knowledge to be able to offer quick and accurate assistance to customers.
Main tasks and responsibilities
• Provide first level phone support, performing problem recognition, research, resolving hardware & software issues
• Diagnose technical issues and assist inexperienced or nontechnical end-users in resolving issues
• Record and/or maintain accurate information within the ticketing system
• Interface directly with customers to ensure their issue(s) are resolved and a superior customer experience is provided
• Serve as the voice of the client by communicating feature requests and pain points to support team leadership
• Prioritize own workload effectively and with attention to detail; provide fast and accurate follow up to clients
• Assist with updating support guides upon request
https://www.naukrigulf.com/technical-support-specialist-jobs-in-dammam-khobar-eastern-province-saudi-arabia-in-foodics-2-to-3-years-n-cd-10007645-jid-030222500756
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