الوصف الوظيفي
Purpose Experts at this level are responsible for providing technical expertise pertaining to Quality/Knowledge Management in order to ensure business continuity. Also, they are responsible for identifying, creating, maintaining and enhancing knowledge management systems and tools to ensure the systematic dissemination of technical knowledge to relevant departments, in a timely manner.
Key Responsibilities Quality Management:
• Advise on the continuous quality improvements that could be brought into business processes and drives for their automation.
• Guide and support business stakeholders in developing quality control measures and assists in embedding them within business processes.
• Support businesses in defining and implementing action plans to improve the quality standards of work processes and applications/services/products.
• Support in analysing data and in validating quality check reports based on the audits conducted on the services and products delivered by STC to its end - customers.
• Support the analysis of vendor performance (on the framework of quality) and assists in defining quality frameworks and QPI’s for them.
• Suggest the development of an optimal quality strategy and ensures its alignment to the corporate strategy and goals.
• Advise on the formulation of quality management initiatives and ensures communication and implementation the same.
• Support in the development of quality checks cycles, like life cycle of customers’ requests, CDRs, billing execution and bill cycles.
• Support in the development of Billing / CRM / Roaming / interconnect / integration / mediation / broadband / e-channels audit process and management.
• Advise on procuring quality management certificates from relevant authorities by following the set standards. Knowledge Management:
• Identify tools and technologies needed to effectively support knowledge automation within relevant Sector.
• Support in development, implementation, maintenance, enhancement, and administration of knowledge management systems and servers within the Sector, to store and share technical knowledge resources.
• Conduct studies and data analysis to enhance existing knowledge management systems.
• Manage the enrichment of knowledge management systems contents with latest telecom news, market trends, presentation materials, technical studies, reports, lessons learned, surveys, forum topics, and blogs and media files.
• Track knowledge management systems’ user activities and produces periodical usage reports.
• Review, edit, and formats the contents of knowledge management systems. Generic Role:
• Support the detailed review of new or updated policies developed by any subsidiaries to guarantee alignment with group policies.
• Act as an advisor, providing expertise on operational work processes, policies and compliance guidelines pertaining quality/knowledge management.
• Provide an ‘outside in’ perspective and ensures that a world class system encompassing all quality management practices are adopted, instituted and complied with.
• Review work processes to identify potential areas of improvement and supervises their implementation.
• Provide recommendations, remedial actions and measures for course correction on specific complex escalations.
• Suggest remedial actions and measures for course correction on unresolved escalations.
• Analyse reports and metrics, identifying potential issues and undertakes preventive measures to mitigate relevant technical and operational risks.
• Manage the technical information and presentations provided by vendors and manufacturers.
• Manage the technical research subscriptions to international research entities’ databases.
تفاصيل الوظيفة
منطقة الوظيفة المملكة العربية السعودية
قطاع الشركة خدمات الدعم التجاري الأخرى
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
https://www.bayt.com/ar/saudi-arabia/jobs/jawwy-quality-expert-000003-5003043ho-64686085/
نسخة للطباعة 
ابلغ عن اعلان مخالف